The #Samsung #Galaxy #Note8 is a premium Android smartphone released last year which features a familiar design such as a large 6.3 inch Super AMOLED display that works with a stylus. This phone has a polished Aluminum body that’s sandwiched by Gorilla Glass 5 on both the front and the back. Under the hood is a Snapdragon 835 processor which when paired with its 6 GB of RAM allows the phone to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle how to delete data from the Galaxy Note 8 that does not turn on.
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How To Delete Data From A Samsung Galaxy Note 8 That Does Not Turn On
Problem: I own the galaxy note 8, I dropped it and then it started overheating and I saw smoke. Might not have been the smartest thing but, wanting to avoid damage to the rest of the phone so that I could recover the data, I took off the glass back of the phone and removed the battery from the phone that was emitting what seemed to be mostly noxious fumes than smoke. I then let the entire thing cool off over night and left the battery outside. Having another phone on hand, I placed the main board that contained the memory into the other device in an attempt to recover the data or at least wipe the data before sending it back to my phone carrier. My issue is that even with the new battery, it will not turn on. I’m assuming that there is some sort of heat or safety feature that has been triggered preventing the device from charging it turning on. Do you have any suggestions as to why it won’t turn on whether similar or different than my own conclusions? Further, do you have any suggestions as to turning it on and recovering the data? At this point I’m now less concerned about data recovery than I am about having highly sensitive data stored on the device when it’s returned. If at all possible I’d like to at the very least be able to factory reset the device and wipe all data. I’ve tried several tricks and steps, I’ve tried holding down different buttons to do a soft or recovery boot but nothing so far works. I’m also running out of time before I’m charged a non return fee for the device after a warranty exchange.
Solution: It’s difficult to determine what actual component of the phone has been damaged that’s preventing the device from turning on. The only way to do this is to have the device inspected at a service center so that the culprit can be pinpointed. It is however safe to eliminate the possibility of a battery problem since you already tried using one that is known to work.
Regarding your concern about the data that is stored in the phone there is no way to access this unless the device is turned on. Even when the phone is on it’s still going to be secured from unauthorized access s long as you have setup the security features of the device such as requiring your fingerprint or PIN to unlock the phone.
The only effective way to delete data from your phone when it does not turn on is to physically damage the flash storage of the device. This device uses the Samsung KLUCG4J1ED-B0C1 UFS flash storage and making a puncture to it will render it useless.
There are other methods that can be used to erase the data in your phone such as by using a degaussing machine which makes use of a strong magnetic field however this is quite costly. The other alternative of using a powerful magnet to erase data will not usually work in most cases despite what you might have seen in movies.
What I recommend right now is to just bring the phone to a service center and have it repaired. Your data will remain safe in your phone.