We have some readers who reported that Google Duo crashes when opened on their Android phones. App crashes may occur every now and then but they’re often pretty minor. But the thing is that no matter how minor the problem is, it hinders you from doing what you’re supposed to do and that makes it very annoying and frustrating at times.
In this post, I will be showing you what to do if Duo crashes constantly on your device. We will look into all possibilities and try to rule them out one after another until we can figure out what the problem is and hopefully be able to fix it. Continue reading as this post may be able to help you.
Google Duo Crashes When Opened
Time Needed : 12 minutes
Google Duo comes as a pre-installed app on your Android phone. So if it has a problem, it could be just a minor issue with the app or the firmware itself. Now, here’s what you need to do about this problem.
- Force restart your phone
We need to make sure that this isn’t just a problem caused by a minor glitch in the app or the firmware. That’s the reason why you need to do the forced restart before anything else.
The forced restart will refresh your phone’s memory and reload all services and applications, and this might be the only thing you need to do to make Google Duo work again. Here’s how it’s done:
1. Press and hold the volume down button and the power key for 10 seconds. This will force your phone to power itself down and turn back on.
2. When the logo shows, release both keys and wait until the device has finished rebooting.
After the reboot, launch Duo and see if it still crashes.
- Clear Duo’s cache and data
After the first solution and Google Duo still keeps on crashing when opened, what you have to do next is reset the app. It means you have to clear its cache and data to bring it back to its default settings and configuration. Here’s how:
1. Go to the screen where the Duo icon is located.
2. Tap and hold on the Duo icon until options show.
3. Tap App info.
4. Touch Storage.
5. Tap Clear cache.
6. Now, tap Clear data and touch OK to confirm.
Most of the time, when a problem like this occurs, especially if the app in question is pre-installed, clearing its cache and data is enough to fix the problem.
- Google Duo
However, if Google Duo crashes when opened after doing the procedures above, then it’s possible that it’s a firmware issue. Duo is a pre-installed app so you cannot uninstall and reinstall it. What you have to do next is launch the Play Store and go to My Apps. Try to see if there’s an update available for it. If there is, update the app and see what happens.
If the app still crashes after the update, or if there’s no update available, then you have no other choice but to reset your phone. Prior to the reset, make sure to create a copy of your important files and data as they will be deleted. When ready, follow these steps to reset your phone:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and tap General management.
- Touch Reset.
- Tap Factory data reset.
- Scroll down to the bottom of the screen and tap Reset.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Delete all.
After the reset, the problem should be fixed. Set up your phone as a new device and try installing apps individually.
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