Google Duo Crashes When Opened
We have some readers who reported that Google Duo crashes when opened on their Android phones. App crashes may occur every now and then but they’re often pretty minor. But the thing is that no matter how minor the problem is, it hinders you from doing what you’re supposed to do and that makes it very annoying and frustrating at times.
In this post, I will be showing you what to do if Duo crashes constantly on your device. We will look into all possibilities and try to rule them out one after another until we can figure out what the problem is and hopefully be able to fix it. Continue reading as this post may be able to help you.
Google Duo Crashes When Opened
However, if Google Duo crashes when opened after doing the procedures above, then it’s possible that it’s a firmware issue. Duo is a pre-installed app so you cannot uninstall and reinstall it. What you have to do next is launch the Play Store and go to My Apps. Try to see if there’s an update available for it. If there is, update the app and see what happens.
If the app still crashes after the update, or if there’s no update available, then you have no other choice but to reset your phone. Prior to the reset, make sure to create a copy of your important files and data as they will be deleted. When ready, follow these steps to reset your phone:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and tap General management.
- Touch Reset.
- Tap Factory data reset.
- Scroll down to the bottom of the screen and tap Reset.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Delete all.
After the reset, the problem should be fixed. Set up your phone as a new device and try installing apps individually.
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