Galaxy Z Fold 3 Can’t Receive Calls? Here are the solutions
The Samsung Galaxy Z Fold 3 can’t receive incoming calls issue can be caused by several factors. It can be due to a system issue, poor signal reception, or a wrong phone setting. To fix this you will need to perform a series of troubleshooting steps.
The Samsung Galaxy Z Fold is one of the latest foldable phone models released by the South Korean company this year. It’s best known for having a cover display and an inner display that can fold. It is a premium and durable 5G smartphone that has several outstanding features such as dual 120 Hz Dynamic AMOLED 2X protected by Gorilla Glass Victus, S Pen support, IPX8 rating making it water and dust resistant, and improved multitasking features just to name a few.
Why is my phone not receiving incoming calls?
One of the issues that affect users of the Samsung Galaxy Z Fold 3 foldable phone is when they are not receiving a voice call. This can be an annoying experience especially if you are expecting an important call.
Here are a few things you need to do to get this fixed.
Solution 1: Check your Galaxy Z Fold 3 phone signal
Most of the latest foldable phones today can get great reception owing to their excellent antennas. There are however instances when the signal reception is poor or not available at all.
This can happen if you are in an enclosed place such as a basement of a building where the signal can’t get in or if you are in an area that does not have any coverage at all.
You can check your device signal strength on the upper right part of the cover display. If the signal is weak then you might want to try to transfer to a different location where a network signal is present.
If the phone has a strong signal and you can’t seem to be receiving any incoming calls then here’s what you need to do.
Turn off the Wifi
Try turning off the WiFi switch of your phone and see if you can get at least a 3G signal. With the WiFi now off, try checking if you can get incoming calls.
Toggle airplane mode
Sometimes your phone is unable to register or connect to the network even if a signal is available. A solution to this issue is to toggle your phone’s airplane mode.
Swipe down from the top of the screen to pull down the notification panel.
Tap the Airplane Mode icon to enable it. Doing so will disable all wireless communications.
Wait for a few seconds then tap on it again to re-enable it.
Check if your phone is getting a signal from the network. If it is, have someone do a voice call and check if you can now receive it.
Solution 2: Perform a soft reset on the Galaxy Z Fold 3
A soft reset is done when a minor system glitch occurs on your Samsung device. Not getting any voice calls can be considered a minor issue since it can easily be fixed.
This procedure will reboot the operating system of the Galaxy Z Flip 3 and reload all of its services. Your personal data, files, and apps will remain unchanged.
Soft reset
Turn off the Galaxy z Fold 3 by pressing and hold the Bixby button and the volume down button on the side of the device.
Choose Power off.
Choose Power off again. The phone will turn off.
Wait for a few seconds.
Press and hold the Bixby button on the side of the device to turn on the Samsung device.
When your device has started ask someone to call you and check if you can receive a voice call.
Solution 3: Start the Galaxy Z Fold 3 in Safe Mode
If you recently installed a third party app and then this voice call issue occurred then there’s a chance that the app you installed is causing the problem.
To check if an app you downloaded is causing this problem you can start the phone in Safe Mode.
Safe Mode
Press and hold the Power button and Volume down button (right edge) until the ‘Power off’ prompt appears on the screen then release.
Touch and hold Power off until the ‘Safe mode’ prompt appears then release.
To confirm, tap Safe mode.
With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.
If you can get a voice call in this mode then there’s a chance that one of the apps you downloaded is causing the problem. Find out what app this is and uninstall it.
Once the app as been uninstalled and the issue has been fixed it’s time to exit out of Safe Mode.
Exit Safe Mode
Press and hold the Side key and Volume down key.
Tap Restart > Restart.
The device will restart in standard mode and you can resume normal use.
Solution 4 : Reset the Galaxy Z Fold 3 network settings
One of the reasons why you can’t receive a voice call is a corrupted or wrong network setting In order to fix this you should reset the network settings of your phone to their default values..
Reset network
Open the Settings app on your phone.
Scroll down and tap General management.
Tap Reset to view the reset options.
Tap Reset network settings.
Tap Reset settings and if prompted, enter your security lock.
Tap Reset to proceed with the network settings reset.
Try to check if you can receive a voice call.
Solution 5: Update your Galaxy Z Flip 3 software
One of the common causes of this problem is if your phone is not running on the latest software version.
Samsung will usually release monthly software updates for this device to further enhance its capabilities and fix software bugs.
It’s best to make sure that your phone is running on the latest version to eliminate the possibility of a software bug that might be causing the issue.
Manual software update
Open Settings, and scroll all the way down.
Find and tap Software update.
Tap Download and install to check for a new update.
Take note that you need an internet connection to get the software update. It’s best to use a WiFi connection and not a mobile data connection as the former is more stable and faster.
Once the phone is running on the latest software version try to check you can receive a voice call.
Solution 6: Check your Galaxy Z Fold 3 call settings
There’s a possibility that this issue is caused by some call setting that is activated on your phone. You might have blocked a certain contact which is why you are not getting any voice call from them or you might have activated the call forwarding feature on your phone.
Here are some of the call settings on your phone that you should check.
Unblock calls
From the Home screen, tap the Phone icon.
Tap Menu > Settings > Block numbers.
Tap the minus sign next to the contact name or number to remove from the list.
Block calls
From the Home screen, tap the Phone icon.
Tap Menu > Settings.
Tap Block numbers and choose from the following:
To enter the number manually you just enter the number. If desired, choose a Match criteria option such as Exactly the same as (default), Starts with Ends with, and Includes.
To search for the number you just tap the Contacts icon. Tap Recents or Contacts. Tap the number to reject or contact to add to the reject list.
To block unknown callers, move the slide under Block unknown callers to On.
Cancel Call forwarding
Your phone might be set to forwards all calls to another phone number ring. Here’s how to cancel this.
From any Home screen, tap Phone.
Tap Menu > Settings > Supplementary services.
Tap Call forwarding > Always forward > Turn off.
Turn on Call forwarding unconditional
Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.
From any Home screen, tap Phone.
Tap Menu > Settings > Supplementary services > Call forwarding > Always forward.
Enter the phone number to forward your calls to.
Tap Turn on.
Turn on Call Forwarding Conditional
Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).
From any Home screen, tap Phone.
Tap Menu > Settings > Supplementary services > Call forwarding.
Tap the desired option: Forward when busy, Forward when unanswered, Forward when unreachable.
Enter the phone number to forward your calls to.
Tap Turn on.
Solution 7: Contact your service provider
There’s a possibility that this can be an account related issue or this might be caused by a network outage. you can confirm this by contacting your service provider.
Alternatively, you can also insert a different SIM card on your phone to check if the voice call feature works. If it does, then this is most likely caused by issues with the network or your account.
Solution 8: Perform a factory reset on your Galaxy Z Fold 3
You can perform a factory reset on your Galaxy Z Fold 3 if the possible solutions listed above fails to fix the voice call problem.
This procedure will erase your phone data and bring it back to its original condition. Any corrupted data stored in the operating system which could be causing this problem will be completely removed.
Before proceeding with this step you need to backup your phone files. Any photos, files, contact lists, or notes just to name a few that you have saved in your phone will be deleted so make sure to make a backup copy of these.
Factory reset
Turn off your Samsung Galaxy phone.
Simultaneously press and hold the Volume up and side buttons until the phone vibrates and the Android Recovery screen appears then release all buttons. Allow up to 30 seconds for the recovery screen to appear.
From the Android Recovery screen, select Wipe data/factory reset. You can use the volume buttons to cycle through the available options and the side key to select.
Select Factory data reset. Allow several seconds for the factory data reset to complete.
Select Reboot system now. Allow several minutes for the reboot process to complete.
Set up your Android phone.
Once your phone has started do not install apps on it yet. Try to check first if you can receive a voice call.
Final thoughts on Galaxy Fold 3 incoming voice call not received issue
In case the voice call issue persists even after performing our recommended troubleshooting steps listed above then it’s time to contact the nearest Samsung service center to have your phone checked.
You can visit our YouTube channel for more troubleshooting guides.