Galaxy S20 won’t update via OTA [Quick Solutions]

Time Needed : 10 minutes

Highlighted below are potential solutions you can try to rule out common factors that might have hindered your phone from installing an OTA update. You can try these methods before escalating the problem to Samsung Support.

1. Restart the phone (soft reset).

   Minor software glitches may also trigger occurrence of updating errors and thus could be the main reason why your phone is unable to download the update file. To clear this out, restarting the phone or performing a soft reset can help.
   To soft reset or restart your Galaxy S20, just press and hold the Power/Side button until the power options appear. Then tap on the Restart icon to instigate system restart.
   Allow your phone to finish rebooting and then reconnects to the Internet. When the internet connection becomes stable, retry updating over the air and see if the problem is gone.
   
   

2. Refresh your internet connection.

   Random network connectivity issues are also among the possible causes. If the phone is experiencing slow internet, intermittent connection or no internet connection at all, it wouldn’t be able to access the update server and therefore unable to download the update file. 
   To clear out random internet issues from the underlying cause, turning Wi-Fi off for a few seconds and then back on again can be deemed an effective solution.
   You can use the Wi-Fi toggle through settings or from the notification panel to refresh the internet connection. 
   Another way to do this is through the Airplane mode toggle. Turning the Airplane mode switch on and off can also help fix minor network issues including those that caused updating errors.
   
   
   

3. Check and manage internal memory.

   Insufficient memory space is also another factor to consider. Update files will require sufficient storage on your device. Although this isn’t likely the case given the fact that what you’ve got is a new device with bigger storage capacity, it wouldn’t hurt to check and eliminate storage issues from the underlying causes.
   To access and view available memory on your Galaxy S20, simply navigate to Settings-> Device care-> Memory menu. From there you should see the available storage space as well as details on how much storage each of your apps is utilizing.
   If the remaining storage is less than 1GB, you can free up some space by deleting old and unused apps from your phone.
   
   

4. Reset all settings.

   System settings that are not properly configured are also among the possible factors to eliminate as they may halt the system from updating is intended. This is usually the case if you’ve made some changes to customize your phone’s settings according to your preference. To clear this out, resetting all settings is recommended. Doing so will eliminate all customized settings and then restores the default values and options. Any associated errors will also be eliminated.
   To reset all settings, just go to Settings-> General Management-> Reset menu then tap Reset settings from the given options. You will be prompted with a notification regarding what happens if you reset all settings on the phone. Read and review the message details then tap Reset settings again then Reset to confirm.
   Performing this reset does not affect any saved information on the internal memory, thus creating backups won’t be necessary.
   Just don’t forget to re-enable necessary features (particularly those that are disabled by default) after the reset so you can use them on your phone again.
   
   

5. Factory reset.

   If all else failed to yield positive outcomes, your next option would be a factory reset. This however is only optional as it will wipe out all data from the phone. Nonetheless, performing a factory reset is likely needed to eliminate complex system errors that might have prevented your phone from updating wirelessly.
   Should you wish to troubleshoot further and resort to a factory reset, you can use the reset command through settings.
   To do this, navigate to Settings-> General management-> Reset menu then select Factory data reset from the given options. Before you proceed, be sure to back up all important files from your device so you can still restore or recover them later. After securing the backup, tap the Reset button then Delete all to confirm.
   Wait for the phone to finish resetting and then restarts on its own. After it reboots, all factory default settings are restored. You then can use the startup wizard to automatically set up necessary features including Wi-Fi internet.