Galaxy Note 5 stopped charging after an update [troubleshooting guide]

There’s plenty of charging issues in a #GalaxyNote5 and today, we want to dwell in one particular problem — Note 5 stopped charging after an update. If this issue has happened to you recently, check out our suggestions below.

Today’s problem: Galaxy Note 5 stopped charging after an update

I have a note 5 that I did an update on and it instantly my daughter picked it up, downloaded a game and started playing, within minutes she handed it back and it had locks on some of the apps and they were gray (unable to open them)- I restarted the phone and all the apps were back however the phone wouldn’t charge with the wall charger (it was recognizing the charger as the phone would vibrate and screen light would turn on when I insert the charger or take it out). I tried the wireless charger and it is working just fine therefore I’m able to charge the phone. It isn’t recognizing the usb when I inserted it into the pc as well- once again the light goes on on the phone however no action is taken, so sadly I cannot transfer my pics to the pc. Does it sound like my usb broke simultaneously with the update or is it a bug? Anyway I can find out? If it is broken, is there any fix for the usb port for the note 5? Thank you so much for any help! *I noted it has the lollipop version, however I have no idea what it really is- the phone is current and up to date on all updates. — Victoria

How to fix a Galaxy Note 5 that won’t charge following an update

Taking the unique circumstances of the case above, we would like to believe that the phone may have simply encountered a bug or an unknown software error since there’s not a single indication from the sender that her Note 5 was physically damaged. If our suspicion is true, then one of the solutions below should fix it relatively easily. Otherwise, there may be an underlying hardware malfunction that prevents the device from charging.

Solution #1: Clear system cache

Dealing with the system cache is one of the basic solutions any Android user must do when faced with issues following an update. Since the only different thing that you did was to update before your daughter used it, it’s possible that there may be a cache-related bug causing the trouble. To find out if that’s the case, you should clear your Note 5’s system cache.


There a number of caches Android devices work but for this troubleshooting, you want to only work with the cache partition where the system cache is kept. That’s because a corrupted system cache often leads to all sorts of performance problems and other unexplained glitches. If you haven’t tried doing this before, here’s how it should be done:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Clearing the cache partition won’t affect any user data like your photos, videos, music, etc. so you can do it without fear of losing files. Your Note 5 will eventually create a new system cache again so there’s no need to do anything after clearing the cache partition.

Solution #2: Charge while in Safe Mode

Another possible reason why your Note 5 has suddenly stopped working is a bad app. This is a fact of Android life. While there are many outstanding apps that you can install from the Play Store and other third party sources, there’s also a whole bunch of poorly coded ones in the open. With so many free apps in the Play Store that one can get, not everyone of them may be up to the standards. Some may be incompatible, others built coded improperly, or some even malicious. Needless to say, there’s a fair chance that there may be a bad app installed in your Note 5 and it’s interfering with the operating system or its charging function. To see if that’s the case, try to restart your Note 5 to Safe Mode.

Safe Mode blocks third party apps from running so it’s a good, general way of checking our suspicion. To boot your Note 5 to Safe Mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Solution #3: Inspect charging port for visible physical damage

Sometimes, lint, dirt, or debris may accidentally lodged itself into the charging port so it’s good if you can visually inspect it. To make it easy on your part, try to use a magnifier or any magnifying tool so you can see the inside of the port. If there’s dirt or object that should not be there, try removing it using a can of compressed air. Do not stick anything into the port as that may damage the pins that makes contact with the charging cable. Using a can of compressed air may push moisture or water inside. If you think the port is wet, dry the phone first before eventually using compressed air.

Solution #4: Try another charging cable and adapter or wireless charger

Charging accessories can go bad, just like any other electronic gadget. To see if it’s a charging cable or adapter issue, use another known working set of accessories. Borrow one from a friend or bring the device to a Samsung store so they can charge it there with an official charging cable and adapter.

Alternatively, you can try a wireless charger to see if that will work. A Note 5 wireless charger is slower than cable charger but it can be a workaround if you really want to use your Note 5 while weighing your options whether or not you’ll send it in.

Solution #5: Factory reset

Factory reset is a necessary troubleshooting step and potential solution in this case. It will help you clear any possible operating system bug that might have developed. Before you factory reset your Note 5, make sure to create a backup and remove your Google account from the device. The former is to prevent your from losing important data, while the latter is to ensure that you won’t have get a Factory Reset Protection lock issue.

Once you’ve taken care of them, you can then do the steps below:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Solution #6: Contact Samsung

If your Note 5 remains problematic even after you’ve wiped it with factory reset, that only tells you one thing — it has a hardware issue. It’s already beyond you and us to know what the specific hardware malfunction is. It can be the charging port, battery, or the logic board. A technician will have to physically inspect the device’s hardware to know where the problem lies. We suggest that you bring your device to a Samsung Service Center for repair.