In this troubleshooting guide, we will show you what to do with your Samsung Galaxy Note 20 that becomes completely dead and not responding. Some users who have this problem reported that it occurred after a minor firmware update. Read on to learn more about it.
Most of the time, a premium phone like the Note 20 will be stuck at some screen and would not respond. But as long as it’s not a hardware issue, it’s something that you can definitely fix on your own, and it would usually take just a few minutes to do it, depending on how the issue occurred. That said, here’s what you need to do:
First solution: Do the Forced Restart
When a high-end device like the Galaxy Note 20 freezes and gets stuck at a certain screen, you can always expect it to be a software issue. It’s either caused by an application or a minor problem with the firmware. But don’t worry, you will be able to fix it by doing the forced restart. Here’s how:
- Press the volume down button and the power key at the same time, and hold them together for 10 seconds. This will trigger the phone to power down and turn back on.
- When the logo shows, release both keys and wait for your phone to finish the reboot.
Most of the time, the forced restart is all you need to do to make an unresponsive phone work again. However, if it doesn’t fix the problem, then move on to the next solution.
Second solution: Charge your phone and do the forced restart
If your phone is stuck on a black screen and the first solution did not work, it is possible that it’s due to a drained battery, and may have resulted in a firmware crash. For this, you need to give your phone some time to charge and do the forced restart while it’s connected to the charger. Here’s how it’s done:
- Plug the charger to a working wall outlet and using the original cable, connect the phone to its charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press the volume down button and the power key at the same time, and hold them together for 10 seconds.
- Once the logo shows, release both keys and wait for your phone to finish the reboot.
If the phone powers on or responds after doing this, then the problem is fixed and it could have been due to a pretty minor firmware issue. However, if the phone is still not responding after this, then it’s time you brought it to the tech.
I hope that this simple troubleshooting guide has been helpful.
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