Shortly after the Android 10 update, some Galaxy A50 owners reported that their devices turned off and won’t turn on anymore. It’s not the first time that this happened but you don’t have to worry so much about it because it’s not really a serious problem.
This issue actually occurred to some Galaxy S10 owners who also received the Android 10 update. As long as the problem has not been caused by physical or liquid damage, you should be able to fix your phone by doing a very simple procedure or two.
If you’re one of the owners of this device or know someone who is currently tackling this issue, then continue reading as this post may be helpful.
Fixing Galaxy A50 That Won’t Turn On
Time Needed : 10 minutes
The procedures I want to show you here are pretty straightforward and have been proven to be effective against this problem. In fact, you may only need to do one. Here’s what you to do:
- Do the forced restart
Based on our experience with this problem, the solution is pretty simple. And that’s the forced restart, or a simulated battery removal. What it does is force the phone to reboot even if there’s an issue with the firmware.
Most of the time, a phone that turned off without apparent reason or cause will respond to this. Here’s how it’s done:
1. Press and hold the volume down button and power key for 10 seconds. Most of the time, this will make your phone boot up.
2. If the Galaxy A50 logo shows, release both keys and wait for your phone to finish the boot process.
If you were able to make the phone show the logo, then that’s a sign that the problem is already fixed. However, if your device is still not responding even after doing this procedure, then move on to the next solution.
- Force restart while charging
Perhaps, the reason why your phone won’t turn on is because the battery is drained. Sometimes the firmware will crash if you let the battery run out. That might be the reason here so to rule it out, here’s what you need to do:
1. Plug the original charger to a wall outlet that’s working.
2. Using the original cable, connect your phone to its charger.
3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
4. While the phone is still charging, press and hold the volume down button and the power key for 10 seconds.
- Charger, USB-C cable
- Galaxy A50
As long as the phone does not have physical or liquid damage, it should be booting up by now, especially if the update was installed properly and you were able to use it for a few days prior to the problem.
A problem like this is often due to a firmware crash that causes the phone to become unresponsive with a black screen. However, if the device is still not responding even after doing these procedures, then it’s time to have it checked.
We cannot rule out the possibility that it has a physical or liquid damage, or the new update has not been installed properly and bricked the device.
I hope that this troubleshooting guide has been helpful.
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