How To Fix Your Samsung Galaxy S7 Edge that has “Unfortunately, application installer has stopped” error message

To send SMS or MMS using the Messaging app is a basic tool always available in all Android and non-android phones. Even powerful device, like Samsung Galaxy S7 Edge, still introduced this feature and allow owners to send a customized messaging that includes emoticons, handwriting message and other. Actually, we’ve received some emails from our readers about this issue, mostly occurs after software update.

Continue reading the post, I will tackle this issue and determine the possible causes that trigger this error message. I will also provide a step-by-step troubleshooting steps to perform to isolate the issue to avoid from recurring in the future. You will learn how to boot your device in safe mode, clear the system cache, perform a factory reset or even a master reset.

If you want to search another troubleshooting steps related to your issue, you can visit our Samsung Galaxy S7 Edge troubleshooting page, there you can find related issues that we already addressed. You can fill up our  Android issues questionnaire, if the recommended steps did not work. Just provide us a more detailed information to assist you better.

Galaxy S7 Edge keeps showing “Application installer has stopped” error

Problem: I have a 7 edge I’ve tried everything. The phone powers on but it says unfortunately application installer has stopped and I press OK and it shows up again . it has a black background and just the alert that pops up. Help me plz I can’t get in the phone at all.

Troubleshooting: The  error message “Unfortunately, application has stopped working” occurs when launching an application like Messaging app and mostly caused by a software crash. Also, there is a possibility that it happened after downloading the latest software update. I know it sound complicated that instead making the device stable or fixed from bugs rather causes an issue.  If you don’t remember when was your Samsung Galaxy S7 Edge updated it’s software, then I can help you where to start troubleshooting the device. Don’t worry, if this is a software issue, it can be fixed.

Force Reboot Your Samsung Galaxy S7 Edge

This is the first and basic troubleshooting step that you should do to isolate the issue, this is equivalent to power shock or removing the battery while the device is on. There’s an instance that the system only needs to refresh the system. If you haven’t tried this step, follow the steps below on how to force reboot your Samsung Galaxy S7 Edge:

1. Press and hold the Volume Down and Power key together for 10 seconds.
2. The phone will reboot successfully provided that it was just a system crash and that there’s enough battery left.

Clear System Cache Partition Of Your Samsung Galaxy S7 Edge

If ever the procedure above didn’t fix the issue, then you can start clearing the system cache files. This is similar to clearing the cache and data of individual apps in the device but, only this procedure will clear all system cache and data. Not to worry, this procedure will not reset the device and your files will remain after the performing the steps. You can always try to clear the Messaging app cache and data if you are able to access the Settings menu, here’s how to do it:

1. Go to Settings.
2. Proceed to Applications.
3. Select Manage Applications.
4. Tap the All tab.
5. Look for the messaging app and tap it.
6. Tap Storage.
7. From there, you will see the Clear Cache and Clear Data buttons.

If ever you are unable to clear cache and data your Messaging app through Settings menu, then proceed on clearing the system cache files, follow these steps below:

1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.

You can launch your Messaging app again and observe your device if the error message will appear. If so, then go straight ahead follow the next procedure.

Factory Reset Your Samsung Galaxy S7 Edge

If all fails and none of the mentioned steps above are working, then you can factory reset your device. It might be experiencing a more serious issue than software crash. Be warned, that this procedure will clear all files in your device and restore it back to the manufacturer’s default setting. It is highly recommended to backup your important files first before you proceed and perform this procedure. You can copy and paste it to your SD card or external storage device, or plug it to your computer and copy the folders you want to have backup. Here’s how to factory reset your Samsung Galaxy S7 Edge:

1. From the Home screen, tap the Apps icon.
2. Find and tap Settings and then touch Backup and reset.
3. Tap Factory data reset and touch Reset device.
4. If you have screen lock feature turned on, enter your password or PIN.
5. Touch Continue.
6. Tap Delete all to confirm your action.

If this is not possible due to error message and won’t let go through the Setting menu, then proceed and perform the master reset instead. Here’s how to do the master reset:

1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.

Samsung Galaxy S7 Edge stuck at 55% updating the system software

Problem: Hello! I’m contacting you because of an issue with my Galaxy S7. It was in the middle of updating and it froze at 55 percent for multiple hours. I was able to turn it off, but I’m not able to turn it back on. Did I ruin the phone or is it possible to turn on again? Thanks!

Troubleshooting: Clearly, your device is unresponsive due to unfinished software download because you turned off your device. First, we have to determine what causes the update to froze at 55 percent. If you are using a Wi-fi, your router must have a strong signal or internet connectivity. Or if you are using a mobile data, make sure that you have enough signal bar or credits to finish the download. Those are just a couple of questions to start determine the issue, but there might be another reason to consider what causes it.

Now, to answer your question if you broke your device, I will recommend performing the troubleshooting steps because your device might respond to it. Follow the recommended steps below:

Force Reboot: Your Device must be experiencing System crash

This method is simple and very safe to perform. This is similar to battery pull procedure for devices that has a removable battery. If your Samsung Galaxy S7 Edge is having a system crash or software issue, this step can fix it and turn your device back on. Here’s how to force reboot your device:

• Press and hold the Volume Down and Power keys together for 7 to 10 seconds or until the device reboots.

Safe Mode: It might be caused by a third-party app or downloaded up

This method is performed if ever you are unable to perform troubleshooting on normal mode. Basically, it will temporarily disable all third-party apps installed and run only the defaults, also it will determine if your device will able to respond using the combo keys (Power + Home + Volume down).

Follow these steps to boot our in Safe mode:

1. Turn your Galaxy S7 Edge off.
2. Press and hold the Power button.
3. Once the ‘Samsung Galaxy S7 Edge’ logo appears, release the Power key and immediately press and hold the Volume Down button.
4. Continue holding the button until the phone finishes rebooting.
5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Recovery Mode: To determine if your device is experiencing a firmware or hardware issue

Now, performing this procedure will help you determine if the the device is having a software issue or a serious hardware issue. While in this mode, it will load up some essential components if ever the Android GUI won’t load during boot up. If your device will boot up in this mode, then it must be a firmware issue.

Here are the easy steps to run your device in Recovery mode:

1. Press and then hold the Home and Volume Up keys, then press and hold the Power key.
2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Clear Cache Partition: If your Samsung Galaxy S7 Edge has minor software issue

This method is recommended and commonly performed before resetting your device. It will fix some minor software and hardware issues. Follow the steps below on how to clear system cache:

1. Turn off your Samsung Galaxy S7 Edge.
2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
6. Once highlighted, you may press the Power key to select it.
7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
9. The phone will now reboot longer than usual.

Bring It To The Nearest Service Center

Now, you’ve pretty much done performing some recommended troubleshooting steps and still unable to fix the issue. You can go ahead and visit the nearest Samsung service center because and leave it to the professionals to continue finding solutions to the issue. Bring the necessary documentation if ever your device still have an active warranty.  

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