How to fix your Samsung Galaxy A7 that got stuck on Samsung logo and won’t continue booting up [Troubleshooting Guide]

Being stuck on the logo during the boot up process is a sign that your phone is experiencing a problem with its firmware. Such is the case of some of our readers who own the Samsung Galaxy A7. Many of them reported that their devices got stuck on the Samsung logo while others said theirs stopped booting up on the black screen. There were also a few who said their A7 units stopped at their providers’ logo. Whatever the case may be, these issues can be treated the same.

So, in this article, I will tackle this problem with the Galaxy A7 being the subject of our troubleshooting. We will try to look into every possibility and rule each of them until we can determine what the problem is and do something about it. Please note that we don’t guarantee that your problem will be fixed especially if it’s due to physical or liquid damage. At the end of the day, if the problem still persists after doing what we suggest in this article, then bring your phone to the shop and let the tech handle the problem for you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

Troubleshooting Galaxy A7 that’s stuck on Samsung logo


We have seen cases wherein third-party apps caused phones not to successfully boot up. Such apps are often crashing which can affect the overall performance of the phone and if it happens, issues like frequent reboots, sluggishness and getting stuck on a certain screen may occur. For this problem, here’s what you should do:

Step 1: Perform the Forced Restart procedure

A glitch may also prevent the phone from booting up successfully and back in the day, we would pull the battery out of the phone when it starts to because sluggish and keeps on freezing. But we can’t do that anymore especially that your Galaxy A7 has a non-removable battery. So, the best thing you should do is to perform the Forced Reboot procedure; it’s equivalent to the battery pull and definitely have the same effect. But all you gotta do now is press and hold the Volume Down and Power buttons together for 10 seconds and your phone may boot up normally after that.

It’s a very important procedure and I suggest you do this before doing any other troubleshooting procedures. It simulates battery disconnect and refreshes your phone’s memory. It might be the only thing you need to do to bring the phone back to life. However, if your A7 is still stuck on the same screen after this, then move on to the next step.

Step 2: Try to reboot your phone in Safe mode

Doing this procedure will isolate the problem. As I said earlier, it’s possible that some apps are causing the problem and to verify that, you need to temporarily disable all third-party apps by running your phone in safe mode. If successful, then it’s clear that there are third-party apps that cause the problem. You need to find those apps and uninstall them one by one until you can successfully start the phone in normal mode.

How to boot your Galaxy A7 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

How to uninstall applications from your Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

After you uninstalled an app, try rebooting your phone in normal mode to know if it can. If the problem persists after this or if your phone can still get stuck even when trying to boot up in Safe mode, then do the next procedure.

Step 3: Reboot your phone up in Recovery mode wipe cache partition

Even if your phone has a serious problem with its firmware, it could still be able to start in Android system recovery. Once you’re inside this environment, the most logical thing you should do next is wipe the cache partition. This deletes all the system caches and replaces them during the boot up process. If this problem is due to some corrupt caches, then this procedure will take care of the problem for you:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If your device cannot continue booting up after wiping the cache partition, then you have to reset it.

Step 4: Perform the Master Reset

This is your last resort and more often than not, this kind of problem can get fixed by a reset. But the thing is you won’t be able to backup all your important files and data. So, they will be deleted during the process. That’s the reason why this procedure comes at the end of our troubleshooting guide.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still persists after this, then bring your phone to the service center and have the tech do some tests to determine the problem and hopefully fix it.

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