How to fix Galaxy Note10+ won’t turn on | won’t boot up or unresponsive

If your Galaxy Note10+ has become unresponsive and won’t turn on for some reason, it can either be due to a serious hardware malfunction, or a minor app or software bug. Learn how to fix this problem by following our suggestions below.

Reasons why your Galaxy Note10+ won’t turn on and how to fix the issue

If your Galaxy Note10+ won’t turn on, the first thing that you want to do is to find out what’s causing it. There can be a number of factors that can cause this problem. Below are some of the common list of reasons why such an expensive device may not work at all:

  • Hardware damage
  • Battery problem
  • Third party app issue
  • Unknown software glitch

Galaxy Note10+ won’t turn on fix #1: Check for cracks or visible damage

The Galaxy Note10+ is generally reliable but from time to time, some units may not work as expected. If your Galaxy Note+ won’t turn on, the first thing that you want to check is the possibility that bad hardware may be to blame. Does your Note10+ has cracks or marks of hardware damage? Such things are usually the result of having dropped the device or hit the phone with something hard. These two are usually the reasons for serious hardware malfunction on phones. If your issue started after you dropped the device, you should consider getting help from Samsung. The most likely reason for it is a damaged hardware and there’s no amount of software tweaks that you can do to fix it. Visit your local Samsung store so a technician can give you professional advise.

Galaxy Note10+ won’t turn on fix #2: Charge it

If your phone has never been damaged, the next good thing to do is simple: charge it. The battery may have drained to a certain level and it is now unable to boot up properly. This can sometimes happen from time to time. Fortunately, this type of situation is easy to fix. Simply charge the phone for at least 30 minutes. This should be enough to charge the battery from 0-100%. 

Galaxy Note10+ won’t turn on fix #3: Use another set of charging accessories

If your Galaxy Note10+ still won’t turn on at this point, you want to make sure that the reason for it is not the charging accessories. If you can borrow another charging cable or adapter from someone, that would be great. It’s the easiest way to test if the current set you are using is defective or not. Your phone’s battery may have simply run out of juice and all it needs is a charge. If you have a defective charger, it can be the reason why the device is not turning on. If you can’t find a new set of charging accessories, visit your local Samsung store and charge your device for a few minutes using their charger.

It is important at this stage that you only use a working official Samsung Galaxy Note10 or Note+ charger. Using a charger from another Samsung device not charge fast enough, giving the impression that the issue is still there. Stick with the charger for your particular device and make sure that it’s working.

Galaxy Note10+ won’t turn on fix #4: Check the charging port

Another common reason why a Galaxy device fails to turn on is the lack of power and that’s because there’s something in the charging that prevents it to charge. Try to check the charging port using a magnifying tool if possible. If you see that there’s dirt, lint, or foreign object inside, that’s probably the reason why the battery has died. Use a canned of compressed air to blow away dirt or lint. Avoid sticking anything inside in order not to damage the system.

Galaxy Note10+ won’t turn on fix #5: Forced reboot

In some cases, simply restarting a device can unfreeze it. If your Note 10+ has frozen or has become unresponsive, forcing it to restart is an effective way to fix it. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ won’t turn on fix #6: Check for Moisture detected error

The Galaxy Note10+ has IP68 rating, which means that it’s water- and dust-resistant. However, this resistance is not absolute and can be compromised if you don’t take care of the device. While the phone can take water splashes, it’s not recommended that you swim or dive with it. You don’t want to intentionally drop it in a pool or ocean just to check the effectiveness of IP68 rating. Sometimes, this protection may not work as advertised. 

In the event that you accidentally exposed the device to water, one of the things that you want to do is to immediately wipe with clean, soft cloth to dry it externally. Then, you want to let the water drip from the exposed charging port. If there’s moisture or water in the port, the device won’t charge at all. This is to prevent itself from shorting, which can fatally damage its electronics. What you want to do in this case is to thoroughly dry the phone by wiping it and allowing water to clear out. Water naturally evaporates in room temperature after a few hours so just leave the device. DO NOT try to hasten the drying process by blowing into the port. That can potentially push moisture inside and cause a problem.

Galaxy Note10+ won’t turn on fix #7: Use another wall outlet

If you’ve only been charging the device in the same spot for quite a while now, there’s a chance that the issue may be coming from the wall outlet. Try to use another outlet or connect the phone to a computer instead. Again, be sure to charge for at least 30 minutes. Avoid interfering the device while it’s charging.

Galaxy Note10+ won’t turn on fix #8: Check for Black Screen issue

Sometimes, end users may not be able to tell if the phone is having a problem with the screen (Black Screen issue), or if the device has really become dead (No Power issue). The two issues are sometimes mixed but it’s pretty simple to tell each other apart, though any of them may require repair. 

Black Screen issue is usually indicated by, as the name suggests, black screen. The screen remains black or unresponsive even though there are signs that the phone may still be functional. If your Galaxy Note10 won’t turn on or the screen stays black but it continues to make a sound when there’s incoming messages or alerts, still vibrates when you try to restart it thru the Power button, then you have Black Screen issue at hand. No Power issue on the hand has the device totally unresponsive and there’s total absence of signs that the Note10 is still working.

If you have a Black screen problem, the best thing to proceed from here on is to have the phone examined by a professional, preferably someone from Samsung Service Center.

If you have No Power issue, continue with the troubleshooting steps below.

Galaxy Note10+ won’t turn on fix #9: Restart to Safe Mode

If your Galaxy Note10+ still won’t turn on, you should consider checking if it’s being caused by a bad third party app. Not all apps are created equal and sometimes, a maliciuos or poorly coded one may interfere with Android. If your Note+ started having the problem after you install an app, that may be the cause. Try restarting to safe mode. If you can successfully boot your Note10+ to safe mode, you most likely have an app issue.

To boot the device to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy Note10 restarts to safe mode successfully, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ still won’t turn on normally (but works on safe mode), repeat steps 1-4.

Galaxy Note10+ won’t turn on fix #10: Boot to Recovery

Some Samsung devices may refuse to boot to Safe Mode but may be able to work on Recovery Mode. This can happen if there’s a problem with software during boot stage. In most cases, such a problem may be fixed by erasing the device with factory or master reset. In order to do so, you’ll need to boot the phone first to Recovery Mode. Here’s how to do it:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.

If your Note10+ boots up to Recovery fine, you’ll then need to wipe it with factory reset, which is one of the options in the Recovery menu. Unfortunately, this is going to erase all your personal data. If you did not make any backup of your personal data before the problem started, you’ll lose them after this process. If your Note10 only boots to Recovery at this stage, it’s already too late to create a backup.

Galaxy Note10+ won’t turn on fix #11: Repair

As an end user, there’s only so much that you can do. If your device still fails to boot up after a Recovery Mode factory reset, or if it won’t even boot up to Recovery at all, you can assume that the issue has a deeper cause. In this situation, you want to send the device in for repair or replacement. Contact your Samsung store or Service Center for help regarding the matter.


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