The Candy Crush Saga won’t load or open issue can be caused by several factors. It can be due to a slow internet connection or a corrupted app data. To fix this you will need to perform a series of troubleshooting steps on your Android device.
Candy Crush Saga is one of the most popular match 3 type puzzle games that can be downloaded for free over at the Google Play Store. It was first released in 2012 and has now reached more than 2.7 billion downloads worldwide. This year alone the game has generated over US$400 million in revenue from player spending.
What to do when Candy Crush Saga does not start or load
One of the issues that you might encounter while playing this game on your Android device is when it fails to start. Here’s what you need to do to fix this.
Things to do first:
- Restart the phone
- Make sure your phone is running on the latest software version.
- Make sure the game is updated.
Method 1: Check your phone internet connection
The first thing you will want to do is to check if your phone has a slow internet connection.
Time needed: 3 minutes.
Run an internet speed test
- Open the phone browser.
You can do this by swiping up from the home screen and tapping your preferred browser.
- Go to Google.com then type “speed test”.
This will open the speed test results and show you a tool that you can use.
- Tap on the RUN SPEED TEST button.
This is usually the first choice that appears on the search results.
If the results are not good then try connecting your phone to a different Wi-Fi network. You can also try using your mobile data subscription if no other Wi-Fi network is available.
Method 2: Clear the cache and data of Candy Crush Saga
There’s a possibility that this problem is corrupted cached data. To fix this you will need to clear the cache and data of the game.
- Tap on Settings.
- Tap on Apps & Notifications.
- Tap on See all apps.
- Tap on Candy Crush Saga.
- Tap on Storage & Cache.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action. This will remove the temporary data stored by the app.
Method 3: Reinstall Candy Crush Saga to fix the won’t load issue
There are instances when a corrupted game file is causing this problem. In order to fix this you should uninstall the game then install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Candy Crush won’t load problem.
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