How to fix Asus Zenfone Max Plus (M1) with Black Screen of Death issue (easy steps)

The Black Screen of Death (BSoD) issue seems to be bugging some of the owners of the Asus Zenfone Max Plus (M1), a smartphone with 5.7” screen size and a huge battery (4130 mAh). These things won’t have any value if the screen is black, unresponsive and the phone isn’t responding. Such are the most common signs of BSoD and while it may seem like a very serious problem, more often, it’s not.

So, in this articles, we will try to bring your phone back to life using the solutions that we’ve been using to address similar issues in the past. This isn’t the first time we encountered this problem so you can rest assured we already know a thing or two that could help bring the device back to life. If you’re one of the owners of this great phone and are currently having similar issue, continue reading as this post may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Black Screen of Death on Zenfone Max Plus M1

The most common cause of BSoD is system crash. There are times when you can actually see your phone turning off by itself and would no longer respond when you try to turn it back on. If you’re one of the owners who would immediately think the problem is with its screen or the hardware, then that’s normal because that’s what owners actually think and that’s based on our readers. But the thing is, it may not be due to a hardware failure but the firmware. A firmware crash will make your phone unresponsive even to its charger. That’s right, not only would your phone refuse to turn on but it would not also respond to its charger. But don’t worry, there’s a solution for that:

  • Press and hold the Volume Down button and the Power key at the same time for 10 seconds or your.

Your Zenfone will reboot normally after this provided the problem is due to a system crash or minor issues with the firmware or hardware. Doing this procedure simulates battery pull and forces your phone to boot up. It refreshes your device’s memory, closes all third-party apps running in the background and reloads all core functions and services.


If your phone won’t respond to this, however, then you should do this…

  1. Press and hold the Volume Down button and don’t release it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds or more.

It basically has the same effect as the one above only that we’re making sure that the combination is done properly. If it still won’t respond to this, then there’s another thing you can do about it…

  1. Plug the charger to the wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for at least ten minutes.
  4. Now, press and hold the Volume Down and Power keys at the same time for 10 seconds or more but this time while it’s connected to its charger.

These procedures are very effective in dealing with this kind of problem and if it’s not as serious as it seems, your Asus Zenfone Max Plus M1 should already be booting up or running right now. But if that’s not the case, then the best thing you can do is bring it to the shop so that an Asus technician can check it for you.

I hope that our solutions work for you. If you still need our help after this, feel free to contact us or leave a comment below.

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