There are several factors that can cause your Fitbit Charge 5 to not turn on. It could be due to the battery not having enough charge, a software glitch, or even a hardware issue. To fix this you will need to perform several troubleshooting steps.
The Fitbit Charg5 is one o the best fitness trackers that’s available in the market today that’s priced affordably. It has almost all of the health and fitness features of the expensive Fitbit models minus the larger screen, a voice assistant and music storage. Some of its features include an electrocardiogram app (ECG or EKG), Daily Readiness Score, great fitness-tracking, a bright screen, long battery life and compatibility with Android and iOS.
Why has my Fitbit suddenly stopped working?
One of the issues that you might experience with your Fitbit device is when it does not turn on. This can be an annoying experience especially when you want to use it.
Here’s what you need to do to fix this problem.
Solution 1: Clean the Fitbit Charge 5
The first thing you need to do is to make sure that your Fitbit is clean. If it has been in storage for quite awhile then it might have accumulated a lot of dust which can cover the charging contacts at the underside preventing the device from being charged.
Cleaning the Fitbit
You should clean your Fitbit with a cloth. If the device has mud or dirt then you can rinse it with water before cleaning it with a cloth. Make sure that the Fitbit’s charging contacts are free from any form of dirt.
Solution 2: Fully charge the Fitbit Charge 5
Your Fitbit will not turn on if it’s battery has been fully drained. It’s therefore best to charge the device first for at least 3 hours before using it.
Time needed: 30 minutes.
Charging the Fitbit
- Plug the charging cable that came with your Fitbit device into a USB port.
This can be done on your computer or a UL-certified USB wall charger.
- Hold the charging cable near the port on the back of the tracker until it attaches magnetically.
This ensures a connection is made
- Make sure the pins on the charging cable align with the port on the back of your tracker.
This allows the device to charge properly/
- Double-tap the screen to turn it on and check the battery level.
This allows you to check if the device is fully charged.
Sometimes the Fitbit will not charge because the Fitbit charger is damaged. If there is any visible damage to the cable or charging adapter then you should get a new charging accessory.
Once the Fitbit is fully charged you will now be able to use it.
Solution 3: Restart your Fitbit Charge 5
There’s a possibility that the issue is caused by a software glitch. Restarting this device will usually fix the problem.
Restarting the Fitbit
Connect your device to the charging cable.
Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Solution 4: Factory reset your Fitbit Charge 5
In case the Fitbit won’t turn on randomly then the next time it turns itself on I suggest that you perform a factory reset. This will ensure that any corrupted data in its operating system will be removed while at the same time bringing the device back to its original default condition.
Factory Reset the Fitbit
Swipe down from the home screen/clock display until you find the Settings app. Tap on the icon to open it.
Swipe up until you reach the Device Info menu. Tap to open it.
Once again, swipe up until you reach the Clear User Data. option. Tap on it.
Finally, tap and hold the Hold 3 sec button to initiate the process.
Solution 5: Contact Fitbit support
In case all of the troubleshooting steps listed above fails to fix the problem then you will need to contact Fitbit support for further assistance.
It’s possible that this could already be caused by a hardware issue such as the battery failing or a board problem. You might need to have the device repaired or replaced.
Feel free to visit our YouTube channel for additional troubleshooting guides on various devices.