The silent alarm on your Fitbit Charge 3 is supposed to alert you when notifications, messages and other information reaches your tracker. The device is supposed to vibrate so the user can be alerted. However, some owners reported that the silent alarm feature no longer works. Such problem could be just due to a setting or there could be a problem with your Charge 3’s vibration motor. You only have to do a couple of things to know which is which so read on.
But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Fitbit Charge 3 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our questionnaire and hit submit to contact us.
Now, here are the things you need to do to see if this problem is a minor or a serious one…
- Make sure you’ve set the alarm properly.
- Test the vibration motor to see if it still works.
To check if you’ve setup the silent alarm properly, open the Fitbit app, choose Account, select your Fitbit device, then choose Silent Alarm. That should tell you immediately if you’ve set the alarm to go off at your expected time. You may also try to create other alarms and see if they work. If that’s not the problem however, then you have to check if it’s a hardware-related issue.
Clip your Charge 3 to the charging cable, and make sure the cable is plugged into a USB port on your computer. Your tracker should vibrate when you connect the cable. If it doesn’t vibrate, then the motor might be defective. You should bring it back to the store so the technician can further check it for you.
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