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A Step-by-Step Guide to Fixing Sony SRS XB13 Distorted Sound Problem

Why does my Sony SRS-XB13 Bluetooth speaker sound distorted?

Is your Sony SRS-XB13 sound quality not that good? There are various factors that can cause this issue such as a software glitch, audio source issue, or even a volume setting. To fix this, you will need to perform several troubleshooting steps.

The Sony SRS-XB13 is one of the latest compact and portable Bluetooth speaker models that emphasizes deep and punchy bass tones thanks to its Extra Bass technology. Despite its small size, the speaker packs plenty of power, delivering clear and powerful audio. The speaker is water-resistant, making it suitable for outdoor use, and it comes with a built-in microphone for hands-free calling. It’s a great choice for anyone looking for a portable speaker for on-the-go listening.

Technical Specifications:

  • SPEAKER SIZE: 46 mm
  • HANDS-FREE FUNCTION: Yes
  • Bluetooth: Version 4.2, SBC, AAC, A2DP/AVRCP/HFP/HSP, 20 Hz–20,000 Hz (Sampling frequency 44.1 kHz)
  • INPUT AND OUTPUT TERMINALS: USB Type-C
  • BATTERY LIFE: Approx. 16 hrs.

Why does my Sony SRS-XB13 Bluetooth speaker sound distorted?

One of the issues that you might experience with your Sony speaker is when it is producing static noise or the sound quality is not that good. This can be an annoying experience especially when you are listening to your favorite music.

Here’s what you need to do to fix the crackling sound issue on your portable Sony speaker.

Solution 1: Restart the Sony SRS XB13 Bluetooth speaker

One of the common factors that can cause sound output issues on your Sony Bluetooth speaker when you play music is a software glitch. You might hear a static noise or the sound is distorted on high volumes.

In order to fix this you should try restarting the Sony SRS XB13 speaker in order to refresh its software.

Restarting Sony SRS XB13

  • Press and hold the power button until the speaker turns off.
  • Wait for at least a minute.
  • Press and hold the power button to turn on the speaker.

You will also need to restart the Bluetooth device the Sony SRS XB13 is connecting to. Once the Bluetooth device has restarted try to check if the quality of sound improves.

Solution 2: Reduce the volume of your Sony SRS XB13

Sometimes playing music at the maximum volume will result in sound quality issues on your Sony SRS XB13 speaker. There are various factors that can cause this such as

Overloading the speaker: Pushing the speaker to its maximum volume can put a strain on the internal components, causing the audio to sound distorted.

Inadequate power: If the speaker is not getting enough power from its built-in battery, the audio may sound distorted at high volumes.

Limitations of the speaker design: The SRS-XB13 is a compact speaker and its size limits its ability to produce high volumes without some distortion.

To avoid a distorted sound, try to keep the volume at a reasonable level and avoid cranking it up to the maximum.

Solution 3: Check the audio source

There are instances when your Sony speaker completely distorts the playback of the music due to the audio source coming from the Bluetooth device it is connected to. If you are using a third-party app to play music, try switching to a different app or source to see if the distortion is isolated to that particular app. You should also try playing a different soundtrack to check if the issue is caused by the particular music you are playing.

When paired to another Bluetooth device that is the audio source, make sure to position the Bluetooth device closer to the speaker to avoid sound distortion caused by a weak Bluetooth signal.

Solution 4: Charge your Sony SRS XB13 speaker

One of the reasons why your speaker will have sound quality issues is because its built-in battery is almost drained. You should make sure that the built-in battery of your Sony SRS XB13 is fully charged then check if this will fix the problem.

  • Connect one end of a USB Type-C cable to the DC IN 5V USB-C port on the speaker and the other end to a USB AC adaptor (commercially available), and then connect the USB AC adaptor to a wall outlet.
  • Make sure that the USB cable is firmly connected to the speaker and the USB AC adapter.
  • Make sure the USB AC adapter is firmly connected to the speaker and the AC outlet.
  • The CHARGE indicator lights up in orange while charging is in progress.
  • The built-in battery charging completes depending on the charger you are using.

If you are using an AC adaptor that delivers an output current of 500 mA or more then the charging completes in about 4 hours and 30 minutes.

After the charge indicator shows that the built-in battery is fully charged try checking if the sound quality improves.

Solution 5: Reset the Sony SRS XB13 speaker

Sometimes this audio issue is caused by the software freezing. A factory reset should be done in this case which will delete the data on this Bluetooth speaker and bring it back to its factory default settings.

Turn on the speaker.

Press and hold the – (volume) button and the (BLUETOOTH) button until the speaker turns off (5 seconds or more).

You will need to pair the speaker again to your Bluetooth device before you can test it again.

Solution 6: Have your Sony Bluetooth speaker checked at a service center

There are instances when this issue can already be caused by a damaged speakers or other hardware component. If this is what’s causing the problem then you will need to have this fixed at a service center.

Frequently Asked Questions

  1. How do I make a Bluetooth connection with the Sony SRS XB 13?

    Turn on the speaker.Press the(BLUETOOTH) button. You hear a beep from the speaker and the(BLUETOOTH) indicator starts double flashing (pairing mode).Select “SRS-XB13” on the Bluetooth device you are connecting. If a passkey is required on the display of the BLUETOOTH device, enter “0000.”

  2. Is the Sony SRS-XB13 waterproof?

    The SRS-XB13 is water-resistant, but it is not waterproof. This means that it can resist some splashes of water but should not be fully submerged in water.

  3. How long does the battery last on the Sony SRS-XB13?

    The battery life of the SRS-XB13 is up to 16 hours, depending on the volume level and usage conditions.

  4. Does the Sony SRS-XB13 have a microphone for hands-free calling?

    Yes, the SRS-XB13 has a built-in microphone for hands-free calling.

  5. Can I use the Sony SRS-XB13 as a speaker for my TV?

    Yes, you can connect the SRS-XB13 to your TV via Bluetooth to use it as a speaker. However, some TV models may require an additional adapter for Bluetooth connectivity.

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