6 Ways To Resolve Scanner Not Working Issue With Windows

If your scanner is not working with Windows, it can be frustrating, especially when you need to scan important documents. However, there are several effective methods to troubleshoot and fix this issue.

1. Check Cables and Connections

The first step in resolving scanner issues is to ensure that all cables are properly connected. Here are some specific checks to perform:

Verify Power Connection: Ensure your scanner's adapter is safely attached to both the scanner and an active electrical outlet.
Check Data Cables: If your scanner is connected via a cable, verify that the cable is securely plugged into both the scanner and your computer. Also, ensure you are using the correct cable for your scanner model.
Network Connection: If your scanner is wireless, make sure both the PC and scanner are connected to the same network.
Remove Interfering Devices: Unplug all additional devices attached to your computer (printer, modem, etc.) to rule out any potential interference.

2. Update Scanner Drivers

Outdated or corrupted drivers can prevent your scanner from working correctly. Here’s how to update your scanner drivers:

Open Device Manager: Right-click on the Start menu and select “Device Manager.”
Locate Your Scanner: Find your scanner under “Imaging devices” and right-click on it.
Update Driver: Select “Update driver” followed by “Search automatically for drivers.” Wait for Windows to find and install the updated drivers.
Alternative Method: If you prefer an automated solution, you can use a tool like Driver Easy to update your drivers. Simply download and install Driver Easy, run it, and click the “Scan Now” button to detect and update any outdated drivers.

3. Add Your Scanner Manually via Settings

Sometimes, Windows may not automatically detect your scanner. Here’s how to add it manually:

Open Settings: Go to “Settings” > “Devices” > “Printers & scanners.”
Add a Device: Click on “Add a printer or scanner” and follow the prompts to manually add your scanner.
Troubleshooting Tip: If the scanner is not detected, ensure it is turned on and connected to your computer before attempting to add it.

4. Set Scanner Services to Open Automatically

Certain services need to be running for your scanner to function properly. Here’s how to ensure these services are set to start automatically:

Open Services: Press Win + R to open the Run dialog, type services.msc, and press Enter.
Locate Scanner Services: Find services related to your scanner (e.g., “Windows Image Acquisition (WIA)” or “Windows Fax and Scan”).
Set Startup Type: Right-click on the service, select “Properties,” and set the “Startup type” to “Automatic”.

5. Run Scanner in Compatibility Mode

If you are using an older scanner, it might not be compatible with the latest version of Windows. Here’s how to run your scanner in compatibility mode:

Right-click on the Scanner App: Find the scanner application, right-click on it, and select “Properties.”
Compatibility Tab: Go to the “Compatibility” tab and check the box next to “Run this program in compatibility mode for.”
Select Previous Windows Version: Choose a previous version of Windows (e.g., Windows 10 if you are on Windows 11) from the drop-down menu.
Apply Changes: Click “Apply” to save the changes.

6. Run the Hardware and Devices Troubleshooter

Windows includes a built-in troubleshooter that can help resolve hardware issues. Here’s how to use it:

Open PowerShell or Command Prompt: Right-click on the Start menu and select “Windows PowerShell (Admin)” or “Terminal (Admin).”
Run Troubleshooter Command: Paste the following command and press Enter: msdt.exe -id DeviceDiagnostic.
Follow Troubleshooter Prompts: Click “Next” and follow the prompts to let the troubleshooter identify and fix any issues with your scanner.
Restart Your Computer: After the troubleshooter finishes, restart your computer to ensure the changes take effect.

By following these steps, you should be able to resolve most issues related to your scanner not working with Windows.