What to do if your new Samsung Galaxy Note 9 won’t turn on?

The Samsung Galaxy Note 9 is probably the best and most powerful so far and it should work without a hitch out of the box. But we all know problems may happen even to smartphones with impressive specs as they’re not perfect and they depend on how reliable their hardware and software are.

In this post, I will share with you some practical methods you can use if your new device won’t turn on out of the box or if you were able to use it for a few days before it turned off by itself and no longer responds. So, continue reading as this post may be able to help you one way or another.

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Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 that won’t turn on

New batteries are pre-charged but not full so that they can power devices up for testing. New smartphones, on the other hand, are being tested properly before being packed and those that don’t work properly won’t be shipped. So, you can rest assured that the phone in your hand right now and its battery and accessories work but, as I said, problems occur here and there but it doesn’t mean they’re that serious. Therefore, if your new Note 9 doesn’t turn on out of the box or turned off by itself and no longer responds, here’s what you should do about it before bringing it back to the store.

First solution: Forced Reboot

This is the best way to make a phone respond. It works on any smartphone with non-removable batteries and it should work on your Note 9, too. That is if the problem is a minor one and not on the hardware.

To do this, press both the volume down and power keys at the same time and hold them down together for 10 seconds or more.

After successfully doing it, your phone may reboot or boot up. In fact, the moment you see the screen flicker, that’s the sign that the phone is actually fine. Wait for it to become active and use your phone but continue your observation to know as early as possible if there’s an issue with the hardware. If, however, it won’t respond to it, then try the following:

  1. Press the volume down button and keep holding it.
  2. Now, press and hold the power key while you’re holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

If your Galaxy Note 9 is still not responding after this, then move on to the next solution.


Second solution: Charge and do the forced reboot again

Plug wired charger to a working wall outlet and then connect your phone to it. If there’s no hardware issue with both the battery and the device, your phone will charge immediately and if you can see the charging symbol on the screen, you can turn the device on to know if it works. If not, then try doing the first procedure we did above while the phone is connected to the charger. This is your last resort and if the phone is still not responding after doing this, then it’s time to bring it back to the store and have it replaced.

Samsung assured the public that their new Note has a battery that won’t explode and that the device is properly tested prior to shipping but when an electronic device is mass-produced, you can never be sure everything works. You might have gotten a unit that has some manufacturing defect.

I hope that this troubleshooting guide can somehow help you. If you have other issues with your new Samsung Galaxy Note 9 that you want to share with us, feel free to contact us anytime or leave a comment below.

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