Charging issues often occur to electronic devices and your Fitbit Charge 3 is no exception. There are times when something intervenes with the normal operation of your device and sometimes obstructions would also cause it to cease charging. Finding out the reason why your device no longer charges is key to fixing this problem. So, continue reading as I will guide you in troubleshooting your tracker.
But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Fitbit Charge 3 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our questionnaire and hit submit to contact us.
Now, here are the things you need to do if your Fitbit Charge 3 is no longer charging properly…
- Restart your Fitbit Charge 3 first.
- Connect Fitbit charger to another power source.
- Make sure your Fitbit Versa is clean as well as it’s cable.
- Check if the Fitbit charger is heating up.
First of all, you should reboot your Fitbit Charge 3 especially if it’s the first time that the problem started because it could be just result of a minor glitch in the system. The charging process is done by both the hardware and firmware so having the memory refreshed will help fix this problem.
Another thing you have to do is connect your Charge 3 to a different power source aside from its charger. You may connect it to your computer, other power adapters or to a power bank and see if it charges because if it does, then it’s clear that the problem is its own adapter. However, if it doesn’t charge no matter where it’s connected, then there’s the possibility that the problem is with the cable or the tracker itself.
Therefore, the next thing you should do is physically check the cable to see if it’s broken or if one of the pins isn’t in place. If possible, use a different cable to connect your device to a power source and see if it charges. You also need to check the charging port in your tracker for some foreign materials that could also be obstructing the charging process. And lastly, make sure that the device isn’t heating up while it’s connected to the charger because if it does, then it’s a hardware problem. If all else fails, bring your Fitbit Charge 3 to the service center or store so that a technician can check it up for you.
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