How To Reset Fitbit Charge 5

Resetting the Fitbit Charge 5 deletes all stored data in the device and bring it back to its default settings. This is a useful procedure to perform if your Fitbit device is acting up or if you want to give it to someone else.

The Fitbit Charge 5 is an affordable fitness tracker that comes with several health monitoring features. Some of its features include an electrodermal activity (EDA) sensor that measures small electrical changes in your skin’s sweat level to track your body’s response to stress, and an electrocardiogram (ECG) app that checks for signs of atrial fibrillation (AFIb), an irregular heart rhythm that can lead to blood clots, stroke, heart failure, and other serious complications.

How do you reset a Charge 5?

You will be able to reset the Fitbit Charge 5 from its settings app. This is an easy procedure that can be done in less than a minute. you will usually perform a factory reset on your Fitbit device if it encounters any software related errors that can’t be fixed by a restart or if you want to give the device to another person.

Here’s how you can factory reset your Fitbit Charge 5


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Time needed: 2 minutes.

Factory reset

  1. Swipe down from the clock screen to find the Settings app.

    This has a gear icon.This has a gear icon.

  2. Open the Settings app.

    Tap on it to open.Open the Settings app

  3. Open the Device Info section of the fitness tracker.

    Tap on it to open.Open the Device Info

  4. Swipe up, then press Hold 3 Sec for 3 seconds and release.

    This starts the factory reset process.Swipe up

  5. When you see the Fitbit logo and Charge 5 vibrates, your data is erased.

    The Fitbit has now been restored to factory defaults.Fitbit logo

Troubleshooting factory reset problems on your Fitbit Charge 5

There are instances when you might experience issues during the factory reset procedure such as the device freezing, not completing the reset, or even turning off randomly. When this happens here’s what you need to do.

Fully charge the Fitbit Charge 5

It’s best to make sure that the Fitbit Charge has a full battery life so that it can complete the factory reset.

Charging the Fitbit

Plug the charging cable that came with your Fitbit device into a USB port. This can be done on your computer or a UL-certified USB wall charger.

Hold the charging cable near the port on the back of the tracker until it attaches magnetically. This ensures a connection is made

Make sure the pins on the charging cable align with the port on the back of your tracker. This allows the device to charge properly/

Double-tap the screen to turn it on and check the battery level. This displays the battery icon which allows you to check if the device is fully charged.

Sometimes the Fitbit will not charge because the Fitbit charger is damaged. If there is any visible damage to the cable or charging adapter then you should get a new charging accessory.

Once the Fitbit is fully charged try to do the factory reset.

Restart your Fitbit Charge 5

There’s a possibility that the issue is caused by a software glitch. Restarting this device will usually fix the problem.

Restarting the Fitbit

Connect your device to the charging cable.

Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Contact Fitbit support

In case all of the troubleshooting steps listed above fails to fix the problem then you will need to contact Fitbit support for further assistance.

Feel free to visit our YouTube channel for additional troubleshooting guides on various devices.