What to do if the GPS is not working on your Fitbit Versa?

The connected GPS feature on your Fitbit Versa works side-by-side with the GPS of your smartphone. Needless to say, in order for you to get GPS data, including pace and route for your workout, you must select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you.

In this post, I will guide you in troubleshooting your Versa with GPS that’s not working. I will share with you the procedures many users used to fix the problem with their device. So, if you’re one of the users who have this kind of problem, continue reading as this article may be able to help you.

Before we move on, if you found this post while looking for a solution to a different problem, then visit our Fitbit Versa troubleshooting page for we have already solved some of the issues that were reported to us by our readers. We may have already published articles that could help you with your problem. If ever you still need help, you can always contact us by filling up our questionnaire.

Now, here are the things you need to do if the GPS doesn’t work with your Versa…

  1. Make sure to bring the GPS-Enabled phone with you.
  2. Ensure that your phone gets GPS signal as your Versa depends on it.
  3. Re-establish connection between devices.
  4. Factory Reset your Fitbit Versa and try again.

Bring GPS-Enabled phone. If you’ve already successfully connected your Fitbit Versa with your phone to gather GPS data, the job doesn’t stop there. As you know, your devices are connected via Bluetooth and have to be within 20 feet from each other so other features will work. The same is true with GPS so you must bring your smartphone with you so that the connection of your watch to the phone won’t be lost.

Phone must have GPS signal. The device that transmits or gets data from the GPS is actually your smartphone although the data are being relayed to your Fitbit Versa via Bluetooth. Needless to say, your phone must have stable GPS signal before it can relay the data to your watch.  If your phone doesn’t find a signal immediately, keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites.

Re-establish connection between devices. If you’re smartphone is getting good GPS signal yet the data aren’t relayed to your watch, then the problem could be with the connection between the two. Reboot both devices and see if that fixes the problem. If not, then try unpairing them and then re-pair them and see if the problem is fixed.

Factory Reset Versa. If all else fails, you have to reset your Versa to fix the problem.

  1. Connect the Fitbit Versa to the charging cable.
  2. Hold all 3 buttons for about 15 seconds, until the Fitbit logo appears.
  3. When the Fitbit logo disappears release the Bottom Right button, then keep holding the Left and Top Right button until you feel a strong vibration. This indicates the factory reset was initiated. This process may take several seconds, and eventually, the static logo will appear and the device will boot the image on the factory slot (Says go to Fitbit.com/setup). If you fail to release the ‘Bottom Right button’ in time, or otherwise don’t follow the procedure the static logo will appear quickly and boot without factory reset.

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