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Xiaomi Mi 5

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

  • Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
  • Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.
  • What to do if your phone can no longer send text messages after the reset.
  • Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Xiaomi-Mi-5-text-messaging-problems

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

  1. Reboot your Xiaomi Mi 5.
  2. Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
  3. You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

  1. Power on your Xiaomi Mi 5.
  2. Tap on Menu key.
  3. Select Settings.
  4. Scroll down to Backup & Reset option, tap on it.
  5. Tap Factory Data Reset and touch the Reset Phone option.
  6. Choose Erase Everything and agree with the warning.
  7. Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Xiaomi Mi 5 that won’t charge [Troubleshooting Guide]

Not charging issues with the #Xiaomi Mi 5 (#Mi5) is as common as the problem wherein the phone refuses to turn on. We received a few complaints from our readers and I think it’s time we addressed this problem as we begin our support for this amazing device.

xiaomi-mi-5-not-charging

Troubleshooting a device that won’t charge can be easy depending on the actual condition of your phone or it can be tricky. You need to troubleshoot to know if your phone is still capable of charging or if it would respond once it detects electric current is flowing through its circuits. Read on to learn the basic troubleshooting of the Xiaomi Mi 5 that’s not charging.

For those who have other issues with their Mi 5, make sure you visit our troubleshooting page for we publish problems sent by our readers each week and provide solutions to each problem we answer. You may also contact us directly by completing our Android issues questionnaire. Please describe your problem as detailed as possible so that we can help you better.

Troubleshooting Mi 5 that won’t charge

There are a couple of situation you might be in while dealing with a not charging issue with your Mi 5; first, your device has enough battery left to power it up for a few minutes and second, your device already turned off and won’t turn back on as the battery is all drained up.

If the phone is still powered up but won’t respond when the charger is plugged in (the original charger), then the first thing you have to do is try to connect your device to a computer to…

  1. Find out if it charges, albeit slowly, when it detects current flowing from the computer through its circuits.
  2. Find out if the computer can actually detect the device

These things will help you determine whether the problem is with the charger, the USB cable or the phone. So, if the computer is detecting the device, then you can rest assured that the cable is fine and that the connection in your phone’s utility port is good and that your device is responding with the computer. In this case, the problem might be the charger itself.

On the other hand, if the computer doesn’t detect the device, then the issue might be with the cable or your phone’s USB port. While still plugged in to your computer, hold the device at certain angles to see if there are instances that the computer can detect something plugged in because if so, it might be just a loose connection in your phone’s USB port.

Alternatively, if you have access to other USB cables, try using one of them to see if you can actually get the device detected by the computer. If still no, then it might be a hardware issue and you need to have the device checked.

Now, let’s try to troubleshoot your Mi 5 that has drained up all its battery, won’t turn on and won’t respond when the charger is plugged in. We cannot just connect it to a computer because it won’t get detected if it’s turned off. Therefore, we need to do some manual work to see if we can get the device to charge.

Step 1: Verify your device didn’t get physically or water-damaged

It’s easy to determine if it’s physical damage that’s causing the problem. All you got to do is check the outside case to see some dents or scratches. A blow that may leave the phone bricked will surely leave some dents. In this case, don’t waste your time, send the phone for checkup or repair.

As to water damage, you should be the one to know first hand if the phone got wet with any form of liquid or if it was submerged in water. Liquid damage will also leave a trail like some moist or vapor on the screen and on the camera lens. If you are not sure the phone suffered liquid damage, like for instance it got wet a few days ago but continued to work fine until recently, then don’t troubleshoot it yourself as there’s not much you can do about it. Just send it in for repair and let the technician handle it for you.

Step 2: Try to charge the phone

If you are 100% sure the phone didn’t suffer from physical and liquid damage, then plug in the charger and leave the phone be for 10 minutes and then try to turn it on. If it still won’t respond, try using different chargers and USB cables just to make sure it isn’t a charger problem. If you can borrow the same charger from a friend, that would be better. If there’s no other charger to use, try a computer.

All you need to see is if the phone responds when plugged in from a power source. If it does, you might still be able to fix it on your own without any help from a technician. This will, of course, save from from hours of waiting.

Step 3: Try booting up in recovery mode (optional)

By default, Mi 5’s bootloader is lock, thus inaccessible to users. So, unless you got the bootloader unlocked, you can’t boot your device in recovery mode that’s why this step is optional.

This isn’t a fix actually, it would just tell you whether the phone is still capable of powering up its components without actually booting up to Android GUI.

Step 4: If all else fails, seek help from a technician

All you need to find is a glimmer of hope that the phone’s hardware is fine. But if all your efforts failed and your Mi 5 still won’t charge, then you need a technician to do further testings on your device. Bring your phone to a local shop to have it checked as soon as possible.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

What to do if your Xiaomi Mi 5 won’t turn on [Troubleshooting Guide]

There seems to be a lot of #Xiaomi Mi 5 (#Mi5) smartphone owners who reported that their phones just turned off and won’t turn back on and this is what we’re going to tackle in this post. I will help you or walk you through in finding signs to know if your device is still capable of turning on and booting up successfully.

Xiaomi-Mi-5-wont-turn-on

Mi 5 seems to have garnered really good reviews considering can beat any flagship phones available in the market today performance- and specs-wise for half a price. It is the cheapest smartphone today that packs the all new Snapdragon 820 chipset, a 16MP camera, 3000 mAH battery and a 5.15-inch display. In other words, it’s fast, snaps really good photos, lasts longer and has a big screen.

But is it really worth buying it?

Here’s one of the testimonies we received from our reader who sought assistance due to this problem…

Hi guys! I haven’t seen any support articles or troubleshooting guides for the Mi 5 but I’m gonna ask you anyway. I bought the phone yesterday and was actually very happy about it. I was an S5 user for a couple of years before I upgraded to this one and there’s really a noticeable difference in the performance not to mention it’s cheaper. So, everything was working fine and I have to go to work so I put the phone in my pocket and when I arrived at the office and took the phone out, it won’t turn on. I spent most of the day tinkering it but it just didn’t turn on. Right now, I’m kind of disappointed with chills running down my spine as I spent a few hundred bucks for a phone I haven’t even used for a full day. Do you guys have any idea what’s going on? Thanks.“ — Robbie

Troubleshooting Mi 5 that won’t turn on

First off, there’s no guarantee of a fix here because basically, what we’re trying to accomplish here is to find out whether the phone is still capable of powering itself up. It’s possible your Mi 5 got bricked and only an authorized technician can help  you especially if it’s only a few days old. Remember, the moment you unscrew one of the screws of the device, your warranty claim may not be honored and your unit may not be replaced. That being said, here are the things you can do to try to fix the problem safely without compromising the warranty…

Step 1: Verify the phone didn’t suffer physical and liquid damages

It’s actually very easy to determine whether the cause of the problem is physical damage because a blow or an impact that leaves the phone unresponsive would often leave some scratches or dents on the outside. In worst case, the screen would crack or break as it’s the most fragile component of all. Therefore, the first thing you should do is physically inspect your phone for those things.

When it comes to water damage, it’s a bit complicated to determine whether it’s the cause why your Mi 5 turned off and won’t turn back on. But if you were the only one that used the phone, then you know if it got dipped or fell in water and if there was one instance that the device actually got in contact with liquid, water damage is probable.

You know, water damage is very unpredictable. I’ve seen cases wherein the device got in contact with water but continued to function normally and after a week or two, it started to act crazy. When a drop of water is trapped within the phone, it can’t escape. The heat may vaporize it but still it can’t escape and may condense back to being liquid once the device cools down.

So, if at some point the phone got in contact with water, take the safe route and don’t, DON’T charge your Mi 5 and never attempt to turn it on again. Instead, send it in for further checkup or repair.

Please note that physical and water damages aren’t covered by warranty so you won’t get a replacement unit and you must pay for the services of the technician.

Step 2: Try to charge the phone (not for water-damaged units)

If you’re 100% sure your Mi 5 didn’t suffer from water damage, then you can do this step because it’s possible the battery just got drained and needs to be replenished. If the phone charges fine when plugged in, then you’re in luck because this might be the only thing you need to do to bring the handset back to life.

Aside from the obvious, you’re also looking for other signs that would tell us whether the device’s hardware is still working perfectly fine. Normally, your Mi 5 will display the usual charging icon on the screen once it detects current is flowing through its circuits and then there’s the LED light that’s lit. Without these signs, it’s obvious your device isn’t responding and in such case, here’s what I suggest you do:

  • Plug the charger to another power source or electric outlet. It’s possible the one you’re currently using is damaged.
  • Connect the device to your computer to find out if it charges or gets detected.
  • Use a different power adapter or charger.
  • Use a different cable.

If your phone still won’t respond after all this, then it’s more likely your device got bricked.

Step 3: Boot in recovery mode (optional)

The Mi 5 has a locked bootloader for “security reasons.” So, you may not be able to boot in recovery mode unless you got it unlocked. But if your phone is new, then it’s most likely you can’t do this step. But here’s how you usually access the recovery mode…

  1. Press and hold Volume Up key + Power Key about 10 seconds
  2. Release only Power key when Mi logo appears
  3. Keep pressing Volume Up key until Recovery mode appears

Step 4: Send the phone in for repair

There’s nothing you can do at this point so you need to send your phone in for repair as it got bricked and we really don’t know the extent of the problem. Your phone may be replaced or a technician may take a look at it or do some tests to determine whether it can be repaired or not. The thing is it might take weeks before you can get an update about the status of your device and whether or not you can receive a new one. That’s the reality so patience is necessary.

I know a Mi 5 owner who haven’t received updates after sending the device in for 3 weeks. Imagine how frustrating would that be if your brand new device got bricked a few days after you purchased it.

Wrapping it up

Basically, all you have to do when your Mi 5 won’t turn on after it turned off on its own is to find signs that suggest it can still power back up like plugging it to charge for a few minutes. Should the phone refuses to charge, then it probably got bricked and you need to send it in for repair.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Xiaomi Mi 5 Touchscreen Not Responsive Issue & Other Related Problems

One of the most popular Android device makers that you probably haven’t heard of is Xiaomi. The company, which is one of the top 5 smartphone brands this year,  usually sells their products through online stores mostly in China and in Asia. One of their best selling smartphone model is the #Xiaomi #Mi5 which is last years flagship model that sports a Snapdragon 820 chipset and a 5.15 inch IPS LCD display with a resolution of 1080p. What makes this model popular is that it is competitively priced making it attractive to the budget conscious consumer. Although this is a solid performer there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Mi 5 touchscreen not responsive issue & other related problems.

If you own a Xiaomi Mi 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Mi 5 Touchscreen Not Responsive

Problem: I have problem with my Mi5 phone. Less than a year since I bought the unit. The problem is, it is not responsive to slide touches. When I touch a selection, it will be boxed with green and for it to open the selection, I have to tap it twice. I hope there will be an easy way of solving the unit problem, than buying a new unit or replacing a touchscreen. Thank you for your immediate reply.

Solution: Do you have a screen protector or tempered glass installed in your phone? If you have one installed then this could be causing the problem. Try removing this first then check if the issue still occurs.

Another factor that can cause this problem is a third party app that you might have installed. To check if this is the case you will need to start the phone in Safe Mode.

  • Turn off the phone
  • Press and hold the power button to turn on the phone.
  • When “Xiaomi “logo is displayed, release the power button.
  • Immediately after releasing the Power key, hold the key Volume down button .
  • Keep holding down the Volume Down key until the phone finishes rebooting.
  • Release the key Volume down when you see Safe Mode appear in the lower left corner of the screen.

Does the problem occur in this mode? If it doesn’t then you will need to find out what app is causing this issue and uninstall it.

In case the issue occurs even in Safe Mode then the next step is to perform a factory reset. You will need to backup your phone data before doing a reset.

Should the above steps fail to fix the problem then this could already be caused by a faulty display. You will need to have this checked at a service center.

Mi 5 Not Charging

Problem: I have MI 5 device less than a year old. My phone is not charging. Last 2 days ago due to loss of battery it get turned of and from last night it stops get charge.

Last night I left it on charging complete night and when start the phone in the morning it have charging on 7 %. And now the LED of the phone didn’t get lighten up even when the phone is in charging. I am not able start my phone.

Related Problem: My phone is xiaomi mi5 32gb 3gb ram Android 7.0 My problem is since January if I put my phone on charge, it does not charge. I have to reboot my phone every time to get charge since now. Any suggestions please

Related Problem: My xiaomi mi5 doesn’t charge up until i turn it off. It doesn’t even charge or gets detected when connected to a PC or via other cables. The only situation that it starts charging is after rebooting the device. And even if i unplug it once in-between, it stops charging when i plug it back, i have to restart the device again. Thank you in advance, looking forward to your reply!

Related Problem: The USB cable is well plugged in the Xiaomi MI5. The mobile is detecting the cable. There is the change in light color observed when it is charging. But in-spite of that, from the charging level bar, I can see that the charging level is draining. The USB cable port which is connected to the mobile gradually becomes hotter.

Related Problem: hello, just want to know what should we do. xiaomi mobile of my boyfriend suddenly stopped charging. what you will recommend to us? actually he purchased that mobile 4 months ago only.

Solution: What you will want to do first in this case is to make sure that the charging port of the phone is free from any dirt or debris. Clean this port using a can of compressed air. Once this is done try charging your phone using a different charging cord and wall charger. If the phone still does not charge then try charging it from a computer USB port. If it charges this way then one of the pins of the charging port might be faulty. You will need to have this checked at a service center.

Another factor that can cause this problem is a software glitch. Try starting your phone in recovery mode then do a factory reset from here. Take note that this will erase your phone data. Once this is done try charging the phone.

In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

Mi 5 No Sound During Video Call

Problem: I am using an app for my job. It is a video call app. When I call someone, there is no sound. I can’t hear the person on the other line and vice versa. It also kills my entire audio system. After the call, i try to listen to music and i can’t hear anything. It’s like my entire audio is on mute. When I reboot my phone audio is back.

Solution: Try doing a video call using the Facebook Messenger app. If the problem does not occur then the app that you are using is causing the problem. Try to uninstall the app then download a fresh version from the Google Play Store. If it still does not work then you will need to contact the app developer regarding this problem.

In case the issue occurs even if you use the Facebook Messenger app then this might be caused by a software glitch. I recommend that you backup your phone data then do a factory reset.

Mi 5 No Sound During Video Conference

Problem: Hello Guys, I have a xiaomi mi 5 just updated to MIUI Global 8.2 | stable 8.2.2.0 (NAAMIEB) and I’m facing some issues with the speakers. When I try to make a videoconference through Hangs Out or Duo, or any other app, I can’t hear anything.

If I try to make a phone call after that, I can’t either hear anything. So I have to reboot the phone and then start to work again for a while until I try to make a new videoconference call. I have done a phone’s hard reset and also I have installed the same recommended rom (https://en.miui.com/a-232.html) but still the same problems. May you help me please? Thanks a lot. Best regards

Solution: A lot of people are also having this same issue where no sound can be heard during a video call. This looks like it is caused by a bug in the new software which should be resolved in a future update. In the meantime you might want to consider flashing your phone an older version of its firmware.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Xiaomi Mi 5 Fails To Recognize Fingerprint Issue & Other Related Problems

The #Xiaomi #Mi5 is a flagship quality phone released last year that sports excellent features. The phone sports a 5.15 inch Full HD display and is using a Snapdragon 820 processor which makes sure that the device runs smoothly. It also has a 16MP camera with OIS which takes great photos. The best thing about this phone is that it doesn’t cost as much as the other flagship models in the market. Although this is a solid device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Xiaomi Mi 5 fails to recognize fingerprint issue & other related problems.

If you own a Xiaomi Mi 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Mi 5 Fails To Recognize Fingerprint

Problem: Hi, My Mi5 sometimes fail to recognize my fingerprint and I am forced to enter password to unlock the screen. It’s so annoying. I think it happens when I keep in pocket and wrong characters gets entered no of times. I feel not sure thought. Also immediately after rebooting it doesn’t accept the fingerprint, you need to enter your password. And one more issue is you  need to wake the phone to recognize the finger touch. If the screen is off finger touch won’t work. Kindly suggest me a solution. Thanks!

Solution: Make sure that your finger is dry when unlocking the phone using the fingerprint sensor as sometimes the phone will not unlock if your finger is wet. You should also make sure that the fingerprint sensor area of the phone is free from dirt.

Another troubleshooting step that you can do is to remove the stored fingerprint in the phone then set it up again.

In case the issue persists then I suggest that you do a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet. Try to check if the issue still occurs.

If the above steps fails to fix the problem then this might already be caused by a faulty fingerprint sensor. I recommend that you have this checked at a service center.

Mi 5 Is Unresponsive

Problem: Hello! I bought a Xiaomi 5  few days back and it was working just fine when one day, the back button and the option button was little less responsive than usual. But it was okay after a few touches. Then some days later, the screen becomes less responsive to touches and so did the back and option button. Till now, the screen touch , back button and option button gives problem often but fixes back automatically. When it’s less responsive to touches, I need to force touch it so that it works.

Solution: A phone will usually become unresponsive if there are several apps running in the background using up the RAM of the device and making the processor work at maximum capacity. Try restarting the phone then check if the issue still occurs as a restart will usually fix this problem. In case the issue still persists after this then you need to proceed with the troubleshooting steps listed below.

  • Boot the phone in Safe Mode. Once the phone is in this mode try to check if the issue occurs. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Mi 5 Stuck In Bootloop After Getting Wet

Problem: hello so i rooted my device to use iphone emojis then accidently updated it so lost them been using it for 2+ weeks then yesterday i dropped it in ocean, used it for 10+ mins after the battery drained super quick so put it in rice now its stuck in bootloop but today it was stuck on the three dots loading screen but now gone back to just boot loop any suggestions without losing all my stuff

Solution: Since you already tried placing the phone in a bag of rice ( must be at least 48 hours in order for the rice to absorb the moisture inside the phone) and the issue still persists then there’s a chance that the phone is water damaged. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Mi 5 Not Turning On

Problem: My phone would not turn on so i tried the volume down button and power button as suggested here. It didn’t work at first but when I plugged in my phone a couple minutes later the screen turned on and showed battery charging. This is the second time this has happened. Other times my phone won’t turn on when i try to use it but after a few minutes and pressing every single button (volume button is usually what works) the screen will turn on. What is this? Do you need a new phone? The problem or concern i am having is when i open a something a warming comes up. It doesn’t happen all the time but i screen starts flashing these weird messages. I get scared and just restart my phone. Do you know wharf they are? I’ve taken screen shots but i don’t see where i can load photos here.

Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. This way you can check if the problem is caused by a software glitch. Once the reset has complete do not install any apps in your phone yet. What you should do first is to observe the phone and check if the issue still occurs. If it does then this is most likely a hardware related problem already in which case you will need to bring the phone to a service center and have it checked.

Mi 5 Takes Too Long To Charge

Problem: Hi, I’m having issues with my Xiaomi Mi 5 since almost a week ago. Loved the quick charge feature, but now is all the way around. Takes hours to charge and sometimes gets discharged even when is connected to the charging cable. The phone and computer recognizes that is charging/USB connected, however takes centuries to charge when I was used to have it fully charged in an hour. I’ve had this phone since december 2016, and the problem is happening days ago. The charging cable is not damaged or anything. It always rests on my night table and I take really good care of my phone and accessories.

Solution: What you should do right now is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. Once this is done try charging the phone again. If it still charges slowly then use a different charging cord and wall charger. If the issue persists then backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue gets fixed. If it doesn’t then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

Mi 5 Not Charging Not Turning On

Problem: Hi, Problem: Not charging & Not getting turned on. Model: Mi-5

My phone was working fine until last night. It had some decent battery (30%) when I turned it off. User Scenario: Switched off last night and when tried to switch on in the morning, the phone did not turn on. Since then have charged the phone for few hours (2 hours approx), but it’s not getting turned on.  Even the charging light does not show up when plugged for charge.

Tried other possibilities like –

  1. Hold power button + volume buttons together for reset, but nothing is working.
  2. Used different charging points
  3. Used different charges, tried to charge through computer, but nothing works.

Requesting for help. Many thanks.

Solution: It appears that this is already a hardware related problem possibly caused by a faulty battery or charging port. The best thing that you can do right now is to bring the phone to a service center and have it checked.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Xiaomi Mi 5 Screen Is Black In Cold Weather

The #Xiaomi #Mi5 is a premium phone released in 2016 that offers several flagship features to consumers at an affordable price. The phone uses a Snapdragon 820 processor combined with 4GB of RAM allowing it to perform smoothly. It has a 5.15 inch IPS LCD screen at 1080p resolution and uses a 16MP camera that takes great quality photos. Although this is a solid performing phone there are instances when certain issues can occur on this device which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Xiaomi Mi 5 screen is black in cold weather issue and other related problems.

If you own a Xiaomi Mi 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Xiaomi Mi 5 Screen Is Black In Cold Weather

Problem: When I use my phone in a cold area I got a black screen but the phone still works normal and when I got in a warm area the screen start to work normal. hello, i have a Mi 5. its an awesome phone, great battery life, but it has randomly developed a problem after 3 months of purchase. The screen doesnt look like its at full resolution. I say this because you can see the pixels (small but noticeable) creating the “screen door effect” like when you go very close to a 1080p tv or monitor. i didn’t used to look like this, it was a very clean and crisp picture. It happened while the phone was on, out of the blue. I factory reset it hoping that would fix it, to no avail.  Before the rest though, the phone seemed to be slow to respond to any input. This is my first android device, i got off the sinking ship that was the windows phone platform, which i greatly enjoyed, and while im afraid its a hardware issue, im hoping this is a bug or issue with android and can be fixed in a way that i am just ignorant due to my lack of experience with the android platform. thank you for your time and help

Solution: If you have already performed a factory reset and this issue still occurs then this is most likely caused by a hardware component that is failing to work properly. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Xiaomi Mi 5 Screen Freezes

Problem: Hi I have xiaomi mi 5, this is the first year of my phone, i got some issue that whenever i put my phone in pocket and when i use again the touchscreen is freeze, or sometime when in heat level then i lock the screen that cause same problem. The only thing that work is fingerprint, volume up & down, home button. Already do factory reset and the problem still there. Please help me to fix this phone

Solution: A factory reset will usually fix this particular problem if it is caused by some form of software glitch. Since the problem still occurs after the reset then it’s very likely that this is caused by a hardware component that is failing to work properly. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Xiaomi Mi 5 Touchscreen Occasionally Freezes

Problem: Hello! I hope you’re able to find the time to help me on my phone’s problem. The problem began occurring about 2-3 weeks ago. My phone’s touch screen would occasionally freeze. I would then have to force restart to be able to use it again, only to have it happen once more a few minutes later. I fear that constantly forcing my device to restart would do the hardware more damage, if any initially. I’ve tried to use the touch screen without the screen protector as well, but to no avail. I only bought this phone about a year ago and only recently has such a problem arose. Is it a hardware problem? Do I need to replace the digitizer? Or am I out of luck and in need of a new phone?

Related Problem: Every time I go to use my phone , the touchscreen doesn’t always work. I have had problems with opening apps, sometimes they immediately shut down, including messaging and phone. A toolbar on the right side of the screen shows up without my even touching the phone.  I am not sure how to resolve this issue and wonder if you have a suggestion.

Solution: The best way to troubleshoot this problem is to first check if it is caused by a software glitch by following the troubleshooting steps listed below.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. If the issue does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Xiaomi could be looking to release the Mi 5 sometime after February

Xiaomi Mi 5

Xiaomi Mi 5

There’s been immense speculation about the launch of the #Xiaomi #Mi5. A new report is now giving fans some good news about the release date of the device. It was long believed that the Mi 5 would be released first thing in 2016, but that doesn’t appear to be the case as the company is supposedly waiting until after the Chinese New Year to unveil the device. For those unaware, that’s sometime after the 8th of February.

That’s not to say that the device will be launched right after February 8, but merely that Xiaomi has set the Chinese New Year as a deadline in order to ramp up production of the flagship, keeping the demand in mind. From what we can tell so far, the Mi 5 will be one of the few devices that we know of right now to pack the Snapdragon 820 chipset (the Le Max Pro will have dibs, apparently).

Further, the handset is expected to be packing a Quad HD display, a 16-megapixel rear camera, a 13-megapixel front camera, a 3,600 mAh battery and Android 6.0 Marshmallow. Don’t hold your breath if you’re expecting a Stateside release as Xiaomi has been relatively non-existent in the North American mobile industry, barring the release of its Mi Band fitness tracker and some other accessories.

Source: Weibo

Via: 9to5Google

Xiaomi Mi 5 to focus more on user experience rather than raw hardware

Xiaomi Logo

Xiaomi Logo

#Xiaomi is under a lot of pressure lately to release the #Mi5 flagship in time. There has been talk that the handset would feature the Qualcomm #Snapdragon820 SoC underneath, with most reports claiming that this would be the first device to feature the said chipset.

But Xiaomi’s top executive, Lei Jun has now mentioned that this is not exactly a priority for the company and that they would be focusing more on the user experience aspect of the upcoming flagship rather than simply focusing on the hardware. That’s not to say that the Snapdragon 820 won’t be on board though. It’s just that Xiaomi doesn’t exactly worry much about being the first company to launch a Snapdragon 820 device in the market.

Rumors have hinted that the Mi 5 would pack a 5.2 inch Quad HD display, a 21-megapixel camera on the back, 4GB of RAM, 16/32/64GB of storage and Android 5.1 or Android 6.0 Marshmallow with MIUI 7 on board. The company is expected to unveil the smartphone sometime in early 2016, possibly by January.

Source: ITHome – Translated

Via: G For Games

Xiaomi Mi 5 supposedly launching on Dec. 3 with Snapdragon 820 and ClearForce tech on board

Xiaomi Mi 5

Xiaomi Mi 5

The #Xiaomi #Mi5 smartphone might finally have a release date according to a new revelation. It is being said that the handset could be available for purchase by next month on the 3rd of December. We’ve seen release dates come and go before, so we’re treating this with plenty of skepticism unless there’s evidence to prove otherwise.

The report also mentions that the smartphone will be using Synatpics’ ClearForce technology with the onboard display. This is pretty much the same technology as 3D Touch which was introduced with the Apple iPhone 6s and the 6s Plus, while Huawei briefly showed off the feature on its Mate S flagship as well.

Apart from this tech, the Mi 5 is reportedly going to be packing a Snapdragon 820 SoC underneath, which has been rumored before as well, so we’re not exactly surprised at this point. But given that the new Qualcomm chip isn’t due until at least Q1 2016, we’re taking this bit with a pinch of salt for now. Xiaomi has certainly built up the hype and buzz for the Mi 5 smartphone and it is to be seen if the company can live up to it.

Source: MyDrivers – Translated

Via: Pocketnow

XIaomi might release the Mi 5 with a 3D Touch display on board

Xiaomi Mi 4

Xiaomi Mi 5

The #Xiaomi #Mi5 smartphone has been a mystery for the most part with practically nobody having knowledge about the where and when the device will be officially unveiled. A new report has now pitched the idea of the Chinese manufacturer possibly using a Force Touch or 3D Touch display, which can judge the pressure that you put on the display.

Apple’s iPhone 6s and the 6s Plus are known for popularizing the idea since recently. Samsung is also believed to be working on a project like this under the wraps, so this could soon be an industry trend. With Force Touch or 3D Touch, the displays can cleverly differentiate between light taps and a proper press, which would further allow you to perform different functions.

Apple might take objection to the fact that Xiaomi is making use of a feature that they only recently introduced. But since Force Touch on mobiles have been available for quite a while now, we’re hoping this will remain a feature that can co-exist across platforms.

Source: Weibo – Leaksfly

Via: G For Games

Xiaomi Mi 5 will reportedly cost close to $320

Xiaomi Mi 4

Xiaomi Mi 5

The #Xiaomi #Mi5 smartphone has made its way to the leaks and rumors for quite a few months now and hasn’t seen a release yet. A new word now talks about the possible pricing of the handset. It is being said that the device will cost somewhere close to $320 for the 16GB model when it is revealed early next year.

Interestingly, this would be the same cost as the Mi 4 flagship that was unveiled last year. The company will also have a 64GB model apparently, which will be slightly more expensive at $400. That’s not too expensive considering the hardware that’s expected to be on board.

It has been speculated that the Mi 5 will be the first handset to sport Qualcomm’s Snapdragon 820 silicon, which should make it a very capable flagship. Since Qualcomm has already mentioned that the chip will not be shipped out until early 2016, we can rule out any possibility of the smartphone launching this year.

Apart from the powerful chipset, the smartphone is also expected to be packing a fingerprint scanner, a 5.2 inch Quad HD display, 4GB of RAM, a 16-megapixel camera on the back, a 13-megapixel front camera, a 3,000 mAh battery and a USB Type-C port, which is quickly becoming an industry standard.

Source: Leaksfly – Translated

Via: Techno Buffalo

Xiaomi’s Mi 5 will sport a 3D fingerprint scanner designed by Qualcomm

Xiaomi Mi 4

Qualcomm 3D Fingerprint

The #Xiaomi #Mi5 has been somewhat of a mystery so far with rumored launch dates having come and gone. A new report now indicates that the flagship will come with a new 3D fingerprint scanner that is designed by Qualcomm.

This is different from what we currently see on smartphones and tablets around, so it could be a first for the industry. This chip could be bundled along with the Snapdragon 820 chipset that the handset is expected to be sporting.

Right now, fingerprint scanners are only seen on a select few Android devices, although the trend is changing with Google officially pushing its wireless payment service called Android Pay.

This new technology shown off by Qualcomm can supposedly “penetrate the outer layers of skin, detecting three-dimensional details and unique fingerprint characteristics, including fingerprint ridges and sweat pores.”

Another interesting characteristic of this particular fingerprint scanner is that it can scan through glass, aluminum, stainless steel, sapphire and even plastics, so manufacturers can embed them underneath practically any material and still get perfect fingerprint recognition.

Source: MyDrivers – Translated

Via: Gizmo China

Xiaomi Mi 5 supposedly delayed due to issues with the Snapdragon 810 SoC

Snapdragon 810

The overheating woes of the Snapdragon 810 is not exactly news to us. However, a new report goes on to mention that this might be causing more trouble for the SoC maker. It is being said that China’s top OEM, Xiaomi is facing issues with its Mi 5 handset while testing with the Snapdragon 810. Needless to say, the issues are related to overheating, something which we’ve seen on the HTC One M9 as well as the Sony Xperia Z3+.

This could be a major setback for both Qualcomm and Xiaomi as the two will now have to come up with a valid explanation for the delay in the launch of the new Mi 5 flagship. Companies like LG have resorted to using the 6-core Snapdragon 808 instead, which has definitely worked out well for them.

It is to be seen if Xiaomi will take a similar path or stick with Snapdragon 810 and push forward with the launch despite the overheating complaints. Qualcomm is already forecasted to be shipping a very low volume of the Snapdragon 810 owing to the thermal issues observed on the chipset, so this news won’t exactly be inspiring.

Source: UDN – Translated

Via: Phone Arena

Xiaomi to reveal Snapdragon 820 based flagship this year: Report

Xiaomi Mi 5

Xiaomi Mi 5

Xiaomi is rated highly in global markets and is one of the top manufacturers of the world. This means that every handset that the company launches manages to build plenty of hype, sometimes even before it is announced. Something similar is happening with the Mi 5 handset which is reportedly going to be unveiled in November this year. This comes as disappointing news after reports had pegged the smartphone to be launching by July.

According to this new report coming out of China, the handset will feature the Snapdragon 820 SoC, which is yet to be announced by Qualcomm. Apart from this, the handset is also expected to be packing a 5.5 inch Quad HD display, 4GB of RAM, 16 or 20-megapixel camera on the back and possibly even Android 5.1 Lollipop.

Although the Snapdragon 820 is unlikely to be used on this handset, it cannot be ruled out at this juncture considering how manufacturers are always pushing to get the latest hardware running on their devices. We’re eagerly waiting to see Xiaomi make an entry in the European and North American markets as its popularity transcends beyond Asia. Perhaps the Mi 5 could be the handset to change that.

Source: Mobile Dad – Translated

Via: Phone Arena