Solutions for Samsung Galaxy Note 3 Overheating Issue After Lollipop Update [Part 1]

The new Android Lollipop operating system has become notorious for causing more problems than satisfaction for quite a number of fans lately. There has been a continuous surge of overheating problems even months after it was initially released so we come up with this article to provide¬†solutions for Samsung Galaxy Note 3 overheating issue after Lollipop update. We plan on expanding this series if we receive more similar problems so don’t forget to visit our site from time to time.

note 3 overheating

If you have a particular Android concern related or not to overheating, please use the email link below to contact us. We will do our best to respond to you by posting your letter and solution in our next posts. If you have a more pressing problems that require timely solution, you may consider looking for other avenues to resolve it.


Problem 1#: Random overheating problem for Samsung Galaxy Note 3 after Lollipop update

Dear Harold: I have had an infrequent heating problem before downloading the¬† Lollipop update, but since the update my phone seems to always be warm, if not downright hot. I just updated last night and the phone has shut down three times due to overheating. I’ve stopped running apps, cleared cache, etc. without results. I also have an antivirus/security app that now keeps popping up with a notification that it “unfortunately has stopped”.¬† I stopped that app, but since it is a security app. I am concerned about uninstalling it and reinstalling it.

I have a Samsung Galaxy Note 3, N900V.07. Please help. — Stacey

Dear Sir / Madam. Please note that I own a Note 3 and it keeps heating up and also runs very slow. Also it keeps hanging while calling or using WhatsApp. All this started after I upgraded the Android version to the 5.0 Lollipop. Please advise me and kindly support me to solve this. Otherwise I love the phone.¬† Thanks a lot! Regards. — Anjana

Solution: Hi Guys. It’s good to know that you have initiated doing something on your end about this problem. Technically, overheating in this case is not the problem itself but only a manifestation of something deeper. The real reason for it may either be the software (most likely), or the hardware.

If overheating is due to hardware malfunction, it can be attributed to the following factors:

Usage habits. Any smartphone, even powerful and well-built ones can overheat depending on how they are being used. There are usage patterns that are more likely to stress the battery and the phone in general. Excessive gaming is a prime example. However hardware makers market their smartphones as good gaming platforms, that’s simply telling half the truth. Today’s smartphones sport powerful hardware but that doesn’t mean that it doesn’t come at a cost. Ventilation is so poor with almost all motherboard designs in many smartphones nowadays that playing graphics-heavy games can become almost prohibitive. It’s not uncommon for, say a Note 3, to get uncomfortably warm after about 60 minutes of using it for extensive gaming. Smartphones are still a long way from dedicated gaming consoles like your Xbox 360, PlayStation, or even regular gaming PCs. And mind you, even well-ventilated gaming platforms overheat from time to time. Needless to say, gaming is an obvious reason for overheating.

Defective battery. They may not acknowledge it but hardware manufacturers like Samsung know that batteries can also cause overheating. Standard Lithium-based batteries like the one in your Note 3 is not designed to last forever and they only have about 500 charging cycles before they start showing problems. If you charge your Note 3 once every day since you purchased it about 2 year ago for example, the battery may no longer be in top shape right now. Keep in mind that if other phone components are constantly exposed to unhealthy heat levels, they may give up sooner than expected. Consider getting a replacement one to add more life to your phone in general. The same is true for the battery. Assuming that heat comes from other sources, your battery may be slightly malfunctioning right now because of that.

Keep in mind that it’s vicious cycle. To find out whether something is causing the battery to fail due to heat, or the battery malfunctioning resulting to phone overheating is like the perennial chicken or egg question.

Abusing the phone while charging. Your Note 3 can be used while being charged, sure. But doing it all the time will not only shorten (and even damage) the battery in the long run, but will also potentially stress other hardware like the processor. Using the phone while charging should only be done for emergencies.

Online browsing using mobile data connection for extended periods. You may think online browsing is harmless. That true. But only if done moderately. There’s no exact science how long a smartphone can browse online before it suffers from negative effects but one thing is for sure: connecting to a certain network band for data (like GSM, EDGE, Wi-FI, 3G, or 4G LTE) is more demanding than when connecting to Wi-Fi. If you are not browsing or using internet-based apps, make sure to disconnect from your data network and/or use Wi-Fi.

Solutions for Samsung Galaxy Note 4 overheating issue after Lollipop update

Now, the next important question is how do you avoid overheating. The first obvious answer is to avoid doing or overdoing the points above. If you have done all these things above, you can do the rest of the potential solutions for Samsung Galaxy Note 4 overheating issue after Lollipop update.

Disable features and functions in Note 3 to avoid overheating. Another good thing to do is to turn off non-critical functions and features. With Lollipop, the number of unnecessary features seems to have gone up so you must be keen in turning off some of them. This solution is recommended if your phone tends to heat up even when used for lighter tasks. Lowering screen brightness is a good start. Not only will it be good for the battery but will also lower down the resources being demanded from the processor.

Avoid multitasking. Make sure to close apps you are not actively using under Recent Apps to minimize apps running in the background. Apps left open in the background requires more power and resources leading to rapid battery drain and overheating.

Restart the phone.¬†Rebooting the phone may work wonders at times. This is true for all electronic devices so don’t forget this simple solution.

Try running the phone without an SD card. There had been some overheating cases due to faulty SD cards. Make sure to turn off the phone before removing the card to ensure nothing gets corrupted in the process. Use the phone for a few hours without the SD card and observe. You can also use another one if available.

Boot the phone in Safe Mode. Some apps can cause overheating problems. While most of them are simply out-of-date (especially after the Lollipop update), others may have a more sinister reason why they are installed in your phone. If you suspect that an app may be to blame, consider powering up the phone in Safe Mode for a few hours so you can observe or rule it out.

Delete the cache partition. Sometimes, a corrupt system cache can complicate things that may lead to overheating. Forcing the phone to generate a new system cache after deleting the old one may resolve overheating problems.

Perform a factory reset. While not always successful, performing a factory reset should be the last step you should do to try to isolate if the problem is software in nature. If overheating continues after doing it, there must be a hardware malfunction in your phone. Kindly call the relevant party for more assistance on the matter. Hardware issues are usually best resolved by either replacement or repair.

Please visit our recommended page for tutorials regarding standard troubleshooting steps for your Samsung Galaxy Note 3.

Problem #2: Should you update your Samsung Galaxy Note 3 to Lollipop?

Hello. I first wanted to say thank you so much for your app, all the research and articles you work on, it is truly amazing and appreciated!

I am a Note 3 user and IT employee and I have spent the last two months fighting a Galaxy S5 that upgraded to Lollipop and became a fire starter. The battery would get so hot my customer couldn’t keep it in his pocket and he could put it on the charger and literally watch the thing still drain. We replaced everything but the battery (i wanted to but the Verizon techs and he didn’t think that it would matter). By the time I got a tech who agreed with me, they were out of stock and he was out of patience. The battery can still be requested, which I’ll do this week but he happily went to an iPhone 6+. As a result, I am dreading the update and dragging my feet. Over the last month, I’ve had many strange issues with my phone. It sometimes acts as though I’ve already installed lollipop and I’m wondering if maybe i shouldn’t just do it and get it over with.

I experience a few of the issues mentioned in your latest article; the intermittent inability to make calls and send texts, the weak signal and I’ve always had the right side of the screen skip around when I’m writing, even on a first purchase phone (this is a warranty replacement for bad charging port) but it was shown to me that could be a result of how I’m writing.

Also, many of my apps just don’t act right or glitch a lot lately.

So I figured since you’re offering advice, thank you again, i would ask two questions:

  1. Should I just do the update because hey, it can’t get any worse right?
  2. If yes, what backup service do you recommend for app data?

I have many apps backed up manually or moved to my SD card but the ones that don’t allow it have files stored on local memory.

Do you recommend moving the files myself (i believe this can only be done through the computer with data cable because i get a write protect message when trying to copy/move folders over though just the phone), or using an app like Avast Mobile back up?

I’m a chronic app addict, especially since signing up with Drippler so it would be a huge setback to lose my app data.

Thank you very much for your time. — Heather

Solution: Hi Heather. We hope that the points we share above can address some of your overheating concern. To answer your two questions:

  • Should I just do the update because hey, it can’t get any worse right?
  • If yes, what backup service do you recommend for app data?

At this time, it’s really up to you if you want to go ahead with the Lollipop update. We can’t deny that the transition to this new Android version has not been smooth for some users. Should you proceed with the update though, make sure that your phone’s storage device has enough space to minimize bugs. The new ART runtime takes up about 10% more space compared to KitKat’s Dalvik so if there’s not enough memory space, this can complicate things. Given the reputation of Lollipop, we also recommend that you perform a factory reset right after updating.

The answer to the second question boils down to your preference but you can try to use the Helium – App Sync and Backup.



Engage with us

If you are one of the users who encounters a problem with your device, let us know.¬†We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at¬†[email protected]¬†and we will try to publish our answers in the next posts. We¬†cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.¬†

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

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  1. I have a T-Mobile Note 4, it works perfectly fine as long as it’s on a data service. The minute it goes on a WiFi connection it gets hot and restarts. Sometime it works on the wifi for about 20mins but 98% of the time it restarts when on a wifi connection. I’m thinking its a hardware problem because the battery stays cool during the overheating process.

  2. Hello everyone,

    I have the Samsung Note 3 and did the update and since my phone overheats all the time to the point I can barely hold it. It has been running very slow and been constantly in a downloading status which is a killer if you have Verizon when it comes to data. I took it in yesterday to Verizon telling them about my problems and as soon as I showed them my phone he said “Yeap! the Note 3 update right?” I said yes he told me there was nothing they could do until they come up with a new update which he saw nothing on the horizon. He told me its a battle between Verizon and Samsung blaming each other and until that stops there will be no fix. So here I have an employee telling me to go on YouTube and do something that might not me covered under my warranty because two Billion Dollar Corporations cant get it right. Mean while my phone gets hot, moves slow and kills my data and burns a whole in my wallet.

    I don’t do gaming on my phone at all I am a very basic user and in fact before this update I had none of these problems. So for those of you saying its the customers I am seeing way to many forums saying otherwise.

    1.Usage habits
    I have the same habits for years and haven’t had this problem until the update.

    2.Defective battery
    This is something new and why is it now the battery is Defective? They are times I cant even pick up my phone so I guess I have to wait until someone gets hurt before it gets fixed. Hhmmm legal.

    3.Abusing the phone while charging.
    So now someone is say don’t use your phone while charging. All I am reading about is what the customer is doing wrong since this update and nothing about how to fix it. So basically Charge my phone, don’t use it while its charging, and once its done don’t do anything because if we do its our faults.

    4.Online browsing using mobile data connection for extended periods.
    I have had to update my data and even the customer service rep is saying wow how did you use to much data just sending emails. 10gigs in a day in a half and I explained to him there is no way and to look at my history.
    I hate IPhones but looks like if the billionaires cant get along and work this out Ill put my money in some else’s product that works. Not my choice

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