Some users reported that the Galaxy S20 touchscreen has been slow and there are even times when it becomes unresponsive. This problem can be a sign of a minor issue with the firmware or a serious hardware concern that needs to be checked by a technician.
In this post, I will guide you in troubleshooting your phone with a slow or unresponsive touchscreen. We will consider all possibilities and rule them out one after another. So if you’re one of the owners of this phone and are currently being bugged by a similar problem, continue reading as we may be able to help.
Fixing Slow / Unresponsive Galaxy S20 Touchscreen
Time Needed : 5 minutes
We will have to tackle a couple of issues here. First is the slow touch screen response and second, unresponsiveness.
- Force restart.
Before anything else, if your phone’s touch responses are slow, it is always possible that it’s just due to a minor firmware or app-related issue. Thus, the first thing that you have to do is to refresh your phone’s memory by doing the forced restart.
Just press and hold the volume down button and the power key for 10 seconds. Your phone will reboot and once the S20 logo shows, release both keys and wait until the device finishes the restart.
When the reboot is complete, try to see if the touchscreen responses improved. If not, then move on to the next solution.
- Improve touch sensitivity.
If you think you’re missing some taps or the screen responses have become slow after installing a new screen protector, then the best thing that you can do is to improve your device’s touch sensitivity. If that’s really the case, then there’s no need to worry about it.
Here’s our guide on how to improve your phone’s touchscreen sensitivity.
- Reset your phone.
If the first two solutions failed to fix a slow touchscreen response on your phone, then what you have to do next is to reset your phone. It is possible that it’s just one of those firmware-related issues that can be fixed by a reset.
Before the reset though, make sure to create a copy of your important files and data as they will all be deleted. After that, follow one of the guides below to reset your phone properly:
How To Factory Reset Galaxy S20
How To Hard Reset Galaxy S20 | A Master Reset Guide
- Android 10, One UI 2
- Galaxy S20
Basically, if the slow touchscreen response is caused by a software problem, the three solutions above will be able to fix it. However, if the problem continues after the reset and you haven’t installed a screen protector, then you must bring the phone to the tech as it can be a hardware problem.
On the other hand, if you’re dealing with an unresponsive touch screen but your phone responds if you press the buttons, then here’s what you should do about it:
Do the forced restart – this is to make sure it’s not just due to a glitch caused by apps or the system.
Master reset – if the forced restart failed to fix the problem, then you need to do the master reset instead of the factory reset. It’s because the screen no longer responds to touches, so you have to operate your phone and reset it using the physical buttons and you can only do so by doing the master reset.
Have it checked – if all else fails, then you can always send it to the tech to make sure it’s not a hardware problem.
I hope that this troubleshooting guide has been able to help you one way or the other.
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