As Android 10 is slowly released to millions of Samsung devices, we’ve been getting reports that some phones or tablets won’t send MMS. If you’re one of the unlucky users with this problem, you’ll be glad to know that there’s a list of easy solutions that you can try. This guide will show you what you must do.
Troubleshooting MMS won’t send issue on your Samsung
Time needed: 10 minutes.
You’ll need to check a number of factors if your Samsung device won’t send MMS. Such factors can vary depending on your phone model, software version, or apps. Below are the common effective solutions that we usually recommend for any MMS or texting problems.
- Enable mobile data.
MMS can’t work if there’s no cellular data or mobile data connection. Make sure that your mobile data is working by tapping its icon on and off. Toggling the switch can sometimes jump start a buggy connection.
Make sure that when you send MMS, the signal on your device is excellent. There should be at least 3 signal bars present. This ensures that mobile data connection is solid.
Another thing to consider is select the fastest network available for you. If your device is using a 2G or 3G network, data connection may be slow and unable to handle MMS traffic.
If you’ve checked all these things and still MMS won’t send, continue troubleshooting your Samsung device by following the rest of the solutions below.
- Install carrier updates.
Your carrier may release updates to improve their services or fix known network bugs from time to time. Be sure that you install any software or carrier updates that may become available. Typically, a Samsung device is set to automatically notify a user for any new updates but you can manually check for updates as well by going so Settings>Software update>Download and install.
While you’re at it, make sure that you also take the time to check for app updates. Open the Play Store and see if there’s any app that has a pending update to install.
- Reset network settings.
Some mobile data issues are caused by incorrect or outdated network configuration. This can sometimes occur following a major software upgrade, like when you update from Android 9 to 10. We’ve come up with this particular article because we received some reports about MMS not sending issues after an Android 10 update. Make sure that the network settings on your Samsung is intact by refreshing them at this time. You’ll not lose any personal data when you reset network settings on your device so it can be done safely.
- Reboot messaging app.
Force closing an app can sometimes work effectively if a misbehaving app has been running for a long time. Make sure that you reboot the messaging app before attempting to send MMS again. Since you are having a texting or MMS issue, it’s important that you troubleshoot the messaging app first. If this won’t work, try clearing the app’s cache and data.
- Clear messaging app cache and data.
A good follow-up troubleshooting step after force closing the messaging app is to clear its cache. System changes may sometimes lead to some app issues as their cache changes or becomes outdated. To ensure that your messaging app uses an updated cache, you can clear the cache now. Don’t worry as this won’t result to any loss of your personal data. Once you’ve deleted the cache, try sending an MMS again.
You should also delete the app’s data if MMS is still not working. This troubleshooting step will return the app to its factory defaults and may result to loss of your messages. Be sure to back your messages up ahead of time.
Learn how to clear cache and data of an app in this post.
- Return device software settings to defaults (factory reset).
Some forms of texting issues require a full software overhaul. If your Samsung phone or tablet is still won’t send MMS at this point, try wiping the device with a factory reset. This will erase your personal data such as photos, videos, messages, contacts, etc. so be sure that you create a back up of your data before doing it. You can use Samsung Smart Switch, Samsung Cloud, or Google Cloud to create your backup.
- Contact your network operator.
Not all MMS issues are due to a fault in your device. If none of the suggestions above has helped, you must get help from your carrier. There may be a problem with your account or with their network at the moment. Be sure to tell them all the troubleshooting steps that you’ve done so far.
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Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our TheDroidGuy Youtube Channel for troubleshooting.