Whether it’s a problem with the network or your phone, there are times when your Samsung Galaxy S10 Plus won’t connect to WiFi network it used to connect. Based on experience though, such problem isn’t really a serious one. Sometimes it occurs all of the sudden and disappear as fast. But there are also instances when it causes more trouble or annoyance.
In this post, I will guide you on how to troubleshoot your Galaxy S10 Plus that would no longer connect to a WiFi network. I will share with you the solutions we’ve been using to fix similar issues in the past when this kind of problem was bothering many users of the S9 and S8. So, if you’re one of the owners of this device and are currently being bugged down by the same problem, continue reading as this article may be able to help you.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Fixing Galaxy S10 won’t connect to WiFi issue
Network-related problems are common but not that serious. In fact, you can usually fix them by simply performing the usual reboot especially if it’s a WiFi problem. We’ve prepared a list of things you can do to make your phone work perfectly again. Here’s how…
First solution: Force reboot your Galaxy S10
As I said, a normal restart may be able to fix this problem as such is the case with similar issues we’ve encountered in the past. But in this troubleshooting guide, there’s something I want you to do which is way more effective than the normal restart and that’s the Forced Reboot. To do this, press and hold the volume down and power keys simultaneously for 10 seconds or more. When performed correctly, your phone will restart like it normally does but its memory is refreshed and all apps and services reloaded.
It is a very simple procedure but very effective in dealing with problems that occurred without apparent reason such as this. However, if the phone still can’t connect to the WiFi network, then move on to the next solution.
Second solution: Restart network devices
In the first solution, we focused on the possibility that the problem is just a minor firmware issue but here, we need to try to see if your network equipment have something to do with the problem. There are times when you need to refresh your router or modem and power-cycling them is the best way to go.
So, unplug your network equipment and keep them off for a minute or two. After which, plug them back in and wait until they become active again and try to reconnect. That is if the WiFi network you’re having issues with is yours. If you’re just trying to connect to a public hotspot and you’re having this issue, it could be that they’ve already changed the password of the network. You may try connecting using another device to find out if the problem is really with the network or your phone. If it appears that it’s the phone that has some issues, then move on to the next procedure.
Third solution: Forget network and re-scan area
The forced reboot and the power-cycling of network devices should have already refreshed the connection between your phone and the network but sadly, your phone still can’t connect. So, the next thing you need to do is to delete the current network profile on your phone or “Forget” the network to delete it. Then, let your phone re-scan the area. After that, let the phone reconnect to the same network and at this point, you should be able to tell if the problem is with the login credentials. Just enter the password that you know and the device can’t go through, then it’s an authentication problem.
In this case, if the network is yours, you can go to your router’s gateway to view or change the password of your network. If it’s a public hotspot, you might as well ask the owner of the establishment for the password.
Fourth solution: Reset network settings
Resetting the network settings of your phone will fix any network-related problems. This is one of the most effective solutions when it comes to problems like this. The good thing about this procedure is that you don’t have to worry about backing up any of your files and data as this doesn’t delete any of them and it’s pretty easy to do. Here’s how:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After completing this procedure, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
If, for some reason, the problem continues even after this, then you have no other choice but to do the next procedure.
Fifth solution: Backup files and reset phone
I can assure you that as long as the problem isn’t due to a hardware problem, a reset can fix it. Since everything else failed to fix the problem, then take time to backup important files and data in preparation for a reset. Double-check that you know your Google ID and password or better yet, after the backup, remove it from your phone to avoid complications after the reset. Once everything is set and ready, follow these steps to do the master reset:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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