When a high-end smartphone like your Samsung Galaxy S10 Plus suffers from a problem like when the WiFi connection keeps dropping, it’s often due to a minor firmware issue. These are the kinds of problems you can fix on your own without any help from a technician. In fact, not all of these issues are the fault of the phone; there are times when it’s the network equipment that fails.
In this post, I will help you in troubleshooting your Galaxy S10 Plus with WiFi connection keeps dropping issue. We will try to consider every possibility and rule them out one by one until we can determine what the problem is and hopefully fix it. So, if you’re one of the owners of this device, read on as this guide may be able to help you.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Fix Galaxy S10 Plus with WiFi connection keeps dropping issue
Generally, this kind of problem is pretty minor and that’s based on our experience. We’ve encountered this kind of problem several times in the past so, in here, we will share with you the solution we’ve been using to address this issue. Here’s what you need to do:
Reboot your network devices
This should be the first thing you have to do especially if your phone was working fine prior to the problem. There are times when your modem or router has to be refreshed and that’s when power-cycling is needed.
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- Unplug your modem or router.
- Leave it powered down for a minute or two.
- Plug them back in and wait until they become active and broadcast signal.
- Then, let your phone reconnect to the same network.
After this, continue using your phone like you normally do and wait if the WiFi connection keeps dropping still because if it does, then move on to the next solution.
Force restart your phone
After rebooting your network devices and your phone still has the same problem, then it’s time to refresh your phone’s memory. Doing the forced reboot procedure can often minor firmware-related issues and this includes network problems like this.
- Press and hold the volume down button.
- While holding it down, press and hold the power key as well.
- Keep both keys held down together for 10 seconds or until the logo shows on the screen.
Your Galaxy S10 Plus will continue booting up and once it becomes active, try to observe if the WiFi connection keeps dropping still because if it does, then try the next solution.
Reset Network Settings
This procedure will fix any network-related issue. So, after making sure it’s not an issue with your network devices and if the problem remains even after the forced restart, this is the next thing you have to do.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After doing it successfully, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
At this point, only the mobile data will be left enabled so turn on the WiFi and allow your phone to reconnect to the network. If the Wifi connection keeps dropping even after this, then you have to reset your phone.
Backup your data and reset your device
After doing the procedures above and Wifi connection keeps dropping on your Galaxy S10 Plus, then you have no other choice but to do the Master Reset. Unless there are signs of apparent physical and/or liquid damage, this kind of problem can be fixed by a reset. So, take a little time backing up your important files and data. Then, remove your google and samsung accounts to make sure you won’t get locked out of your device after the reset. After which, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Samsung Galaxy S10 Plus logo shows, release all keys.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down to highlight Yes.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After this, set up your phone like new and don’t install applications just yet. Instead, continue using your phone while it’s connected to the network to know if the WiFi connection keeps dropping still after this because if it does, then it’s time you brought it to the store and have the tech check it for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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