When a phone randomly shuts itself down, there is always a possibility that it’s an issue with the hardware, specifically the battery. It can also be due to some messed up circuits, but aside from that, it is possible that the problem is just caused by a minor firmware-related problem.
It is important that you troubleshoot your phone to know the reason why it shuts down or restarts randomly. Once you know the reason, it will be easier to devise a solution to prevent it from happening again. So if you’re one of the Galaxy A32 users that’s bugged down by this problem, here’s what you should do:
First solution: Connect your phone to its charger and observe
When it comes to fixing a problem like this, the first thing you have to do is to know if the problem is caused by a faulty hardware component. And since the battery is the one responsible for powering up your device, it must be the first thing you have to look into.
So connect your phone to its power adapter and while it’s charging, use the phone like you normally do. Try to observe if it still shuts down by itself even if it’s charging because if it still does, then it’s probably just a software-related problem. However, if the phone does not power off when it’s connected to the charger, it’s possible that it really has a defective battery. Still, continue to troubleshoot it to learn more about the problem.
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Second solution: Observe its battery
Assuming that the phone still randomly shuts down even if it’s charging, the problem can be due to a service that monitors the battery level. While it may take a day to observe your phone, try to find out if there’s a certain battery percentage that triggers the problem, because if there is, then it’s something you can fix by doing the following solutions.
There are cases wherein the phone shuts down if the battery goes below 20% and it’s usually due to a service. If that’s the case here, then move on to the next solution.
Third solution: Reset all settings on your phone
After doing the first two solutions and your phone still randomly shuts down or reboots, then it’s time to reset all of its settings. It will bring all its settings back to their default configuration without deleting any of your files or data.
Most of the time, this will be enough to fix firmware-related problems that affect your phone’s overall performance and you don’t have to worry about your files. It’s one of the reset options you can choose from if you go into the Settings. However, if this doesn’t fix the problem, then you have to do the next solution.
Fourth solution: Factory reset your phone
Your next option will be to factory reset your device. When it comes to problems that don’t get fixed with the basic solutions, a reset will often fix them. However, you might lose some of your files and data, that’s why it’s very important to create a backup of the things you don’t want to lose including your contacts, emails, messages, pictures, videos, etc.
A factory reset will be able to fix any software-related problem including this one. But be ready to spend a little time setting up your phone after that.
Fifth solution: Have the device checked
If all else fails and your phone continues to randomly shut itself down, then it’s time to have a technician take a look at it. Perhaps it’s just some messed up circuits that cause the problem. After all, the phone still powers on and works properly except for some instances where it powers down by itself.
We hope this helps.