OnePlus 7 (Pro & 5G) Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset OnePlus 7
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

OnePlus 7

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • no microSD card slot

OnePlus 7 Pro & 5G

  • 256 GB, 8/12 GB RAM
  • 128 GB, 6 GB RAM
  • no microSD card slot

OS & CPU

  • Android 9.0 (Pie); OxygenOS 9
  • Qualcomm SDM855 Snapdragon 855 (7 nm)
  • Octa-core (1x2.84 GHz Kryo 485 & 3x2.42 GHz Kryo 485 & 4x1.80 GHz Kryo 485)
  • Adreno 640

Audio

  • Comes with stereo speakers
  • NO 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos sound

Battery

OnePlus 7

  • Non-removable Li-Po 3700 mAh battery
  • Fast battery charging 20W

OnePlus 7 Pro & 5G

  • Non-removable Li-Po 4000 mAh battery
  • Fast battery charging 30W (Warp Charge)

Display

OnePlus 7

  • Optic AMOLED capacitive touchscreen, 16M colors
  • 6.41 inches, 100.9 cm2 (~85.5% screen-to-body ratio)
  • 1080 x 2340 pixels, 19.5:9 ratio (~402 ppi density)
  • Corning Gorilla Glass
  • DCI-P3

OnePlus 7 Pro & 5G

  • Fluid AMOLED capacitive touchscreen, 16M colors
  • 6.67 inches, 108.8 cm2 (~88.1% screen-to-body ratio)
  • 1440 x 3120 pixels, 19.5:9 ratio (~516 ppi density)
  • Corning Gorilla Glass
  • DCI-P3
  • HDR10+
  • 90Hz

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, WiFi Direct, DLNA, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX HD
  • GPS with with dual-band A-GPS, GLONASS, BDS, GALILEO, SBAS
  • NFC
  • USB 3.1, Type-C 1.0 reversible connector, USB On-The-Go

Camera

OnePlus 7

Main Camera

Selfie Camera

OnePlus 7 Pro & 5G

Main Camera

Selfie Camera

  • Motorized pop-up 16 MP, f/2.0, 25mm (wide), 1/3.0", 1.0µm
  • Auto-HDR
  • [email protected], gyro-EIS

Build

OnePlus 7

  • Dimensions: 157.7 x 74.8 x 8.2 mm (6.21 x 2.94 x 0.32 in)
  • Weight: 182 g (6.42 oz)
  • Build: Front/back glass, aluminum frame
  • SIM: Dual SIM (Nano-SIM, dual stand-by)

OnePlus 7 Pro & 5G

  • Dimensions: 162.6 x 75.9 x 8.8 mm (6.40 x 2.99 x 0.35 in)
  • Weight: 206 g (7.27 oz)
  • Build: Front/back glass, aluminum frame
  • SIM: Dual SIM (Nano-SIM, dual stand-by)

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