Messenger Keeps Crashing On Galaxy S20. Here’s The Fix!

When Facebook Messenger keeps crashing on a high-end smartphone like the Galaxy S20, most of the time, the problem is with the app, considering the fact that it’s a third-party application. There are also instances wherein a firmware issue can cause apps to crash but you don’t have to worry because either way, you can still fix the problem. 

So in this post, I will guide you in fixing the Messenger app that keeps crashing on your Galaxy S20. We will be using the solutions that have been proven to be very effective against this problem. If you’re one of the users with a problem like this, continue reading as we may be able to help you.

Messenger Keeps Crashing On Galaxy S20

Time Needed : 8 minutes

App problems are not that hard to fix. In fact, in this situation, you might only need to do a couple of procedures to get Messenger working again. With that being said, here’s what you should do:

  1. Force restart your phone

    This is to make sure that the app crashes aren’t just due to a minor firmware glitch. So, refresh your phone’s memory and reload all services by doing the forced restart. 

    1. Press and hold the volume down button and the power key for 10 seconds. This will force your phone to turn off and power back on. 
    2. Once the logo shows on the screen, release both keys and wait until the device has finished rebooting. 

    Once the restart is finished, open Messenger to know if it still crashes.
    force restart galaxy s20

  2. Reset Messenger

    If the forced restart didn’t fix the problem, then it’s time for you to troubleshoot the app. The first thing you have to do is to reset it and that means clearing its cache and data. 

    This will bring the app back to its default configuration as well as delete possible corrupt cache and data files. Here’s how it’s done: 

    1. Go to the screen where the Messenger icon is located. 
    2. Tap and hold on the icon until options show. 
    3. Tap App info. 
    4. Tap Storage. 
    5. Touch Clear cache. 
    6. Touch Clear data and confirm you wanna do that. 

    After doing this and Messenger still keeps crashing, then move on to the next solution.
    messenger keeps crashing on galaxy s20

  3. Reinstall Messenger

    If the app reset did not fix the problem, then it’s time you removed the app from your phone and downloaded a new version from the Play Store. You can do this because Messenger is a third-party application. 

    1. Go to the screen where the Messenger icon is located. 
    2. Tap and hold on the icon until options show. 
    3. Tap Uninstall.
    4. Confirm you want to remove the app. 
    5. Launch the Play Store and search for Messenger. 
    6. Now download the app and wait until the installation is finished. 
    7. After the installation, open the app. 

    Most of the time this is the most effective solution to this kind of problem. However, if the problem continues, then it could already be an issue with the firmware and you may need to reset your device.
    messenger keeps crashing on galaxy s20

  • Messenger
  • Galaxy S20

App problems are really not that serious but there are times when a reset is necessary because the app crashes might just be one of the symptoms of a firmware issue. So you should take a little time backing up your files and data, especially the ones that are stored in your phone’s internal memory. After that, remove your Google account and then follow these steps to reset your phone:

  1. Turn your phone off first. 
  2. Press the volume up button and the power key at the same time, and release them when the Galaxy A20 logo shows. 
  3. Once you see a black screen with yellow and blue texts on it, you’ve successfully started the phone up in Recovery Mode. 
  4. Now, using the volume down key, highlight the option ‘Wipe data or factory reset’ and then press the Power key to select it. 
  5. Highlight ‘Yes’ and then press the power key. 
  6. When it’s finished, the option ‘Reboot system now’ is already highlighted. Just press the power key to select it and restart your device. 
  7. Wait for your phone to finish rebooting.

When the reset is complete, set up your phone as a new device and that should make things work. 

I hope that this troubleshooting guide has been helpful.

Please support us by subscribing to our Youtube channel and enabling notifications. Thanks for reading!

Photo of author

Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

Posts you might like