HTC 10 Freezes On Startup Screen Issue & Other Related Problems

The #HTC10 is a flagship model released last year that is best known for its front camera that has OIS ( the first for a mobile phone), Hi-Fi audio, and great battery life. Overall this is a great performing device with few shortcomings. Some of its features include a 5.2 inch Super LCD 5 display, a Snapdragon 820 processor paired with 4GB of RAM to make everything run smoothly, a microSD card slot, and a 12MP ultrapixel sensor rear camera just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the HTC 10 freezes on startup screen issue & other related problems.

If you own an HTC 10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

HTC 10 Freezes On Startup Screen

Problem: Hello, my phone which was working fine until it cut out with the battery drained as I was looking at some files. Foolishly, I tried starting the phone again without recharging it and it turned on briefly and then shut down again.  Since recharging I’ve been unable to get past the HTC One welcome screen where it freezes.  I’ve tried powering down, rebooting through the fastboot option, and rebooting fastboot without success.  The phone switches back on but freezes at the welcome screen.  I’ve also tried the Recovery option but when the phone switches back on a red warning triangle appears.  I’d prefer not to do a factory reset (one Android forum writer reports trying this and still getting the warning triangle) but would be grateful for any advice you may have.


Solution: The best thing that you can do right now is to make sure that the phone battery has sufficient charge. Follow the steps listed below to charge the phone.

  • Clean the charging port of the phone making sure that any dirt or debris stuck in it gets removed. You can use a can of compressed air to clean this port.
  • Charge the phone for at least 20 minutes using its wall charger.
  • If the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
  • To turn on the phone press and hold the Power and Volume up keys for 15-20 seconds.

In case the issue persists then you should consider starting the phone in recovery mode then do a factory reset. Take note this will erase your phone data.

If the above steps fails to work then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

HTC 10 Stuck On Boot Logo After Screen Replacement

Problem: Hi Droid Guy, I replaced the screen on my phone. The battery will charge and the charge leds work. The power button will switch on the phone and the screen shows, htc  android. The phone will remain like this until the battery discharges, it cannot be turned off via the power switch. I can turn it off using the power and vol up switches for 10 secs, however after 20 secs it restarts itself with the same screens as before and remains on until battery is discharged. Can you advise please?

Solution: The first thing that you need to do is to verify if this is a software related problem by starting the phone in recovery mode then from here perform a factory reset. Your phone data will be erased in the process.

In case the issue occurs even after the reset then this might already be a hardware related problem possibly caused by the screen replacement where some component got affected. The best thing to do right now it to bring the phone to a service center and have it checked.

HTC 10 Can only Hear Calls On Speakerphone

Problem: I have an HTC One M8. When trying make a call, I can only hear the other person if the phone is *on* speakerphone, and they can only talk to me if the phone is *off* speakerphone. This makes for extremely frustrating phone calls. The internet told me to make sure it was updated, which I did. What am I supposed to do? This is clearly a huge problem with this phone, judging by the number of people asking this question.

Solution: Try starting the phone in Safe Mode first and check if the issue occurs in this mode.

  • While your phone is on, press and hold the POWER button for a few seconds to turn your phone off.
  • When prompted, press and hold Power off.
  • When you see the Reboot to Safe mode dialog box, tap OK.Your phone will restart and you should see Safe mode at the lower portion of the screen.
  • Test your phone to see if Safe mode resolves the issue.If yes, uninstall a recently-downloaded app that might be causing the problem.

In case the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue still occurs even in Safe Mode then I suggest that you backup your phone data then do a factory reset. After the reset do not install any apps in your phone yet. Try checking first if the issue still occurs. If it does then this is most likely a hardware related problem already in which case you will need to bring the phone to a service center and have it checked.

HTC 10 Not Charging Not Turning On

Problem: Phone low on memory and requires latest software update. Rebooted itself two or three times then turned itself off. Battery was at 18% when this happened. Tried two different chargers in 3 different ports and the phone wont charge. It’s also not turning on even when pressing down the volume up button and power button together. Also tried pressing the volume down button for it to vibrate and still nothing.

Solution: Try cleaning the charging port of the phone first as dirt or debris stuck in it might be preventing the phone from being charged. You can clean this port using a can of compressed air. Once the port is clean attempt a battery pull first by pressing and holding both power and volume up buttons for at least 15 to 20 seconds. Once this is done charge the phone for at least 20 minutes. If the phone still does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.

In case the phone still does not charge or turn on after performing the steps listed above then you will have to get this checked at a service center.

HTC 10 Unfortunately System UI Has Stopped

Problem: Today I started getting this error: increasing the media volume while headphones are plugged in makes a “unfortunately system ui has stopped” error popup. This means I can only listen at low volume on headphones. It happens whether I change the volume via the up/down buttons, or using the on screen UI. It seems to be exactly where the “listening at high volume may damage your hearing” warning would normally occur.

Solution: The first thing that you will need to do in this particular case it to wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Down key.
  • Turn the phone on by pressing the Power key until the phone vibrates, then release Power.
  • Continue holding the Volume Down key.
  • Release the Volume Down button when the black screen with red and blue lines of text appears.
  • Press the Volume Down button repeatedly until reboot to bootloader is highlighted, then select it with the Power button. The device will display a white screen with colored text.
  • Press the Volume Down button repeatedly until BOOT TO RECOVERY MODE is highlighted, then select it with the Power button. The device displays the bootup screen followed by a phone with a red triangle.
  • Press and hold on the Power button.
  • Press and release the Up Volume key.
  • Release the Power button.
  • Press the Volume Down button repeatedly until wipe cache partition is highlighted, then select it with the Power button.
  • Press the Power key to select wipe cache partition.
  • Once complete, press the Power key again to select reboot system now.

In case the issue still persists then you will have to backup your phone data then do a factory reset.

HTC 10 Slow Charging Use Original Charger Error

Problem: My htc 10 keep telling me ‘slow charging, use original charger’. But i am using the original charger. I even tried different chargers as well but it’s the same issue. It would take about 7-8 hours to charge fully. Can you help me please.

Solution: The first thing that you will need to do in this particular case is to clean the charging port of the phone using a can of compressed air. Once this port is free from dirt or debris try charging the phone again. If the issue persists then you should try using a different charging cord and wall charger.

If the above steps don’t work then backup your phone data and do a factory reset. This way you will be able to check if a software glitch is causing the problem.

Should the problem persist then you need to bring the phone to a service center and have it checked.