A frozen Galaxy S10 Plus is actually a sign of a firmware issue despite the fact that it may seem like a hardware problem. Most of the time, this problem occurs after an update but there are times when the firmware just crashes and leaves your phone to become unresponsive. If you’re familiar with the Black Screen of Death issue, this is one of its variants, although there are times when the phone freezes on a certain screen and not on a black screen.
In this post, I will help you troubleshoot your phone frozen Galaxy S10 Plus so you can make it respond again. It’s not the first time we encountered this problem so I will share with you the most effective solution in addressing this issue. As long as this issue started without apparent reason or cause, you may be able to fix it but if it occurred due to physical or liquid damage, there’s no point in troubleshooting because you will need the help of a technician for it.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
Unfreezing a frozen Galaxy S10 Plus
Most of the time, when a smartphone freezes or becomes unresponsive, it’s just due to a firmware crash. While it may seem like a very serious hardware problem, it’s actually very easy to fix provided it’s not due to physical damage. With that being said, here’s what I suggest you do about this problem…
Force restart your frozen Galaxy S10 Plus
This is the most effective solution to this problem and it could be the only thing you need to do to fix your frozen Galaxy S10 Plus. It’s a simulated battery pull procedure which momentarily disconnects the power to drained stored electricity in capacitors and other components. This will refresh your phone’s memory as well as reload all its apps and services. To do this, follow these steps:
- Press and hold the volume down button
- While holding down the volume button, press and hold the power key as well.
- Now, keep holding both keys and release them when the Samsung Galaxy S10 Plus logo shows on the screen.
If your phone reboots after this procedure, then the problem is fixed. However, there’s no guarantee that the problem won’t happen again in the future. But the good thing about it is that you already know what to do when it occurs again.
On the other hand, if the force restart didn’t unfreeze your frozen Galaxy S10 Plus, then you have to try the next procedure.
Force reboot frozen Galaxy S10 Plus while charging
It is very much possible that the battery got drained completely. While having a drained battery isn’t really a problem, there are times when the firmware crashes just before the phone turns off and it’s because some services and components may not be properly closed or shut down. As a result, you’re dealing with a couple of pretty minor problems that both result in an unresponsive or frozen Galaxy S10 Plus. To address this, follow these steps:
- Plug the charger to a working wall outlet.
- Connect the phone to the charger using the original cable.
- Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
- After that, press and hold the volume down and power keys for 10 seconds or more.
If your frozen Galaxy S10 Plus turns on after doing this, then the problem was indeed pretty minor. However, if it remains to be unresponsive, then it’s time you brought it back to the store or shop so that a technician can check it for you.
I hope that we’ve been able to help you unfreeze your frozen Galaxy S10 Plus. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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