How to fix your Samsung Galaxy Note 9 when Facebook starts to keep on crashing?

While Facebook is a third-party application, it now comes as a pre-installed app on recent models of Galaxy devices including the new Samsung Galaxy Note 9. Regardless whether the app is pre-installed or not, users may still encounter problems here and there. Among the most common issues with applications are crashes wherein you may get the error message that, in this case, would say “Unfortunately, Facebook has stopped” or the app may just close on its own without apparent reason or cause.

In this post, I will walk you through in troubleshooting Facebook that crashes on your Note 9. We will try to determine what the problem is all about so that we can find a solution for it. We will try to consider every possibility and rule them out one by one so that we can be thorough in our troubleshooting. So, if you’re one of the owners of this new great device, continue reading below as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 with Facebook app that keeps crashing

Generally, app-related issues are pretty minor and you can fix them on your own by doing some basic troubleshooting procedures. I have mapped out the most effective solutions for this problem below. Try to see what works for you…

First solution: Reboot your Note 9

If this is the first time you encountered this problem, try doing the normal reboot first as it’s possible that it’s just due to some minor app or firmware glitch. Glitches can easily be fixed by a reboot, however, if the problem continues after the restart, I suggest you try the Forced Reboot.

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

Your phone may reboot like it normally does but its memory is now refreshed and all apps and services reloaded. Open Facebook after this and if it still crashes, then move on to the next solution.

Second solution: Clear Facebook cache and data

By deleting Facebook’s cache and data you’re resetting it back to its default settings and configuration. You will have to log into your account after this but if it’s just an issue with the app, then this procedure is more than enough to fix it. Don’t worry, none of your posts, pictures, videos, etc. will be deleted as those information are stored in the cloud. In other words, this procedure is safe yet effective. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Facebook.

Open Facebook to know it if still crashes or not and if it still does, then move on to the next solution.

Third solution: Try to update Facebook (if possible)

There are times when applications crash due to compatibility issues and if this is the case, it’s pretty easy to fix. All you gotta do is update the app and the problem will be solved. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. To auto-update apps, tap Menu > Settings > Auto-update apps.
  4. Find and tap Facebook and then tap Update to update a single application.

After updating the app, try to open it to know if the problem is fixed and if it still continues, then try the next solution.

Fourth solution: Wipe cache partition

There are times when system cache gets corrupted and when this happens performance issues may occur like app crashes. Fortunately, if this is the case, the problem will be easier to fix and there’s an effective solution for it. By wiping the cache partition, you’re deleting all possibly corrupt cached files and replaced them with new ones. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Should the problem continue to bug you after this, then the next solution must be done.

Fifth solution: Master Reset

Any app-related problem can be fixed by a reset but it always comes at the end because you may lose some important files. In this case, however, you have no other choice but reset your phone as all the previous procedures failed. So, backup all your files and data especially the ones that are saved in your phone’s internal storage and then reset your phone to fix this problem.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.


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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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