Intermittent connection or Wi-Fi drop is just one of the many symptoms of network connectivity issues affecting old and new Android Wi-Fi devices. It can be triggered by software problems, network errors, account-related issues, and worst, damaged component. In some cases, the problem is not on the phone but rather on the network equipment or the very source of your Wi-Fi internet.
That said, there are a lot of things you need to consider when troubleshooting the problem. Tackled in this post is a relevant issue transpiring on the LG V35 ThinQ smartphone. Feel free to refer to this walkthrough if ever you need help dealing with intermittent Wi-Fi or Wi-Fi connection drops on the same LG device.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
First solution: Reboot your network equipment.
As mentioned earlier, network connectivity issues can be attributed to a faulty network equipment. That said, start working on your wireless router or modem (depending on your Internet setup). Like any other electronic devices, wireless routers and modems also experience major and minor firmware crashes. When this happens, Internet connection becomes unstable or completely unavailable. To rectify the errors, you need to reboot or power cycle the modem/router. If you’re using a wireless router or modem-router, then go ahead and power cycle that router with these steps:
- Press the Power button until the equipment turns off completely.
- While it’s powered off, unplug it from the power source for about 30 seconds to 1 minute. This would be enough time for the router/modem to rest.
- Then press the Power button to turn it back on.
- Wait until all the light indicators on your modem/router are up. If the signal indicator shows in red color, wait until it turns green or blue (or any other color that indicates good connection).
Allow all your devices including your LG smartphone to reconnect to Wi-Fi automatically. Then test to see if the problem is fixed.
Second solution: Reboot your phone (soft reset).
Performing a soft reset may be necessary if your phone is still experiencing the same symptom after you power cycle the wireless router/modem. Doing so will clear random network errors inflicted by minor software glitches on the phone. This does not affect any saved data, so you don’t need to create backups beforehand. All you have to do is this:
- Press and hold the Volume Down and Power buttons together for at least 8 seconds until the phone restarts.
- Press and hold the Power/Lock button and then select Restart from the menu options.
A soft reset also helps clear the internal memory from errant cache that’s causing conflict to other apps and services. Overall, it allows your device to restart cleanly.
Third solution: Update phone system to the latest Android version.
System updates also offer bug fixes to clear out random bug-inflicted issues in Android devices. Thus, it’s also highly recommended to keep your phone software up-to-date. If you haven’t set your phone to auto-update, then you will need to manually check for available updates to download and install on your phone. Here’s how:
- Tap Settings.
- Tap on the General tab.
- Tap Update Center.
- Tap Software Update.
- Then tap the option to Check for Updates.
An update notification will then show up if a new Android version is available. Try to download the update on your phone. If that’s not possible, then try to update your phone on a computer instead.
Fourth solution: Reset network settings on your phone.
Performing a network settings reset can also help if the problem is attributed to invalid network configurations on the phone. Doing so will erase your current network configurations and then restore the default values. Any incorrect network options set will therefore be cleared. After the network settings reset, you will need to reconnect to your Wi-Fi network to use Internet on your phone again. Here’s how to reset network settings on your LG V35 ThinQ smartphone:
- Tap Settings from the Home screen.
- Tap the ‘General’ tab.
- Tap Restart & reset > Network settings reset > RESET SETTINGS.
- Finally, tap Reset Settings to confirm action.
A ‘Network settings have been reset’ message briefly flashes on the screen. This indicates that the network settings reset is complete. Allow your device to reboot and then set up your Wi-Fi network to reconnect and use the Internet on your phone.
Fifth solution: Wipe cache partition on your phone.
Errant caches from system folders can likewise affect network functions of your device directly or indirectly. Similar to applications, the phone also stores cache or temporary system data in system folders or cache partition. System caches serve the same purpose as apps caches do, and that is for faster reloading of the same information. But like app caches, system caches can also become corrupted at some point. When this happens, adverse symptoms begin to emerge depending on the type of cache that’s broken and this time, it’s likely the network caches. To fix the problem, wiping cache partition is recommended. Here’s how it’s done:
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap on Free up space.
- Tap on Temporary files & raw files.
- Select any from the given options including Cached data, Clip tray temporary files, or Raw files from camera
- Tap Delete > DELETE.
Wait until your phone is finished deleting cache and temporary data from the system partition. As soon as it’s done, reboot your phone to refresh the system and internal memory.
You may continue to troubleshoot your device if the problem continues after wiping cache partition. The network problem you’re dealing with is likely more complicated and so it persisted. Among the last options and possible solutions you can try next is a master reset or factory data reset. This will wipe everything from your phone and then restore the default values and original settings. Any major system errors including those that have afflicted the network connectivity functions of your phone will also be obliterated. Don’t forget to back up all critical information you saved on your phone storage so you can still recover them later.
Report the issue to your Internet service provider/carrier for further assistance if the problem continues and your LG V35 ThinQ smartphone is still experiencing intermittent Wi-Fi internet connection. If it suddenly occurs and all your devices are experiencing the same, then it’s likely due to a network problem on your provider’s end. You can ask them to double check their outage boards or network monitoring systems for that matter. Or you can also reach out to LG Support team for further recommendations.
Or you can also contact the manufacturer or provider or your wireless router or modem, if you suspect that the problem is with the network equipment you’re using. Consider this an option if all your devices connected to the same router/modem are experiencing the same symptoms. Your Internet service provider also has tools to reset your router/modem from their end if needed, especially if the equipment comes from them. Just give them a call for help.
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