The “Viber keeps crashing on Android phone” issue usually occurs when starting the app or even when it is already running. This is caused by corrupted temporary data or a corrupted app file. To fix this you will need to perform a series of troubleshooting steps on your phone.
Viber is a free to download messaging app that allows users to make free calls or send messages using a Wi-Fi or mobile data connection. It’s available for Android, iOS, Windows, Linux, and the MacOS platforms. One of its key features is its end to end encryption for every message sent making it an ideal choice for people concerned about their privacy.
What to do when Viber always crashes on your Android phone
One problem that you might encounter when using this app on your phone is when it fails to start due to an error or because it crashes. Here’s what you need to do to fix this.
Things to do first:
- Restart the phone.
- Make sure your phone is running on the latest software version.
- Make sure Viber is updated to the latest version from the Google Play Store.
- Make sure your phone has a good internet connection whether Wi-Fi or mobile data.
Method 1: Clear the cache and data of Viber
The first thing you should do is to make sure that the problem is not caused by corrupted cached data. To fix this you will need to clear the cache and data of the app. Take note that the exact steps to follow might differ for your Android device.
Time needed: 3 minutes.
Remove temporary app data
- Tap on Settings.
You can do this by swiping up from the Home screen then tapping on the Settings icon.
- Tap on Apps & Notifications.
This is where you can manage your app settings.
- Tap on See all apps.
This will list all of the apps installed in your phone.
- Tap on Viber.
This will open the app permission notification and storage info.
- Tap on Storage & Cache.
This will open the app storage and permission settings.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action.
This will remove the temporary data stored by the app.
Once the app has been reset to its original state try checking if the issue still occurs.
Method 2: Reinstall Viber to fix crashing issue
If clearing the cache and data doesn’t work then the problem might be caused by a corrupted app file. If this is the case then you should just simply uninstall the app then download and install a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Viber keeps crashing on Android phone problem.
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