How To Fix The Huawei P Smart+ Facebook Keeps Crashing Issue
The #Huawei #PSmart+ is a mid-range Android smartphone model which is best known for its ultra wide triple camera system. This device which was first released in August 2018 has a solid build quality which uses a 6.21 inch IPS LCD screen having a resolution of 1080 x 2340 pixels. It has a triple rear camera system and an 8MP selfie camera at the front. Under the hood is a Hisilicon Kirin 710 octa core processor which is paired with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P Smart+ Facebook keeps crashing issue.
If you own a Huawei P Smart+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Huawei P Smart+ Facebook Keeps Crashing Issue
The Facebook app is one of the most downloaded apps on the Google Play Store. This does not come as a surprise as Facebook is currently the leading social network company in the world today. The app makes it easy for people to not only stay connected but it is also a source of various information. Although this app is quite reliable there are cases when it keeps on crashing. One of the primary reasons why this happens is because of a software glitch and the steps on how to fix this problem are listed below.
Update your phone software
Make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software. Once your phone has the latest software version installed try to check if the issue still occurs.
Perform a soft reset
Your phone will usually store data that is used constantly for easy access resulting in a faster user experience. This stored data can usually become corrupted and can result to various issues. To fix this you should try refreshing the phone software by doing a soft reset. Although this step is usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually eliminate any temporary corrupt data that could be causing the problem.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Huawei P Smart+ Facebook keeps crashing issue still occurs.
Clear the cache and data of the Facebook app
There’s a possibility that the cached data stored by the Facebook app has become corrupted which is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.
- Go to Settings
- Tap on Apps & Notification
- Tap on Apps
- Tap on the Facebook app
- Tap on Storage
- Tap on Clear Cache
- Tap on Clear Data
Check if the Huawei P Smart+ Facebook keeps crashing issue issue still occurs.
Install the latest version of the Facebook app
If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone. Once this is done, download the latest version of the Facebook app from Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.
To uninstall the Facebook app
- Open the Play Store
- Go to the My Apps & Games section
- Search for the Facebook app and tap on it
- Press on uninstall
- Press ok to confirm
Once the app has been uninstalled search for it again in the Google Play Store then install it.
Wipe the cache partition of the phone
Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the Huawei P Smart+ Facebook keeps crashing issue issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Huawei P Smart+ Facebook app keeps crashing issue then I recommend that you perform a factory reset from the recovery mode. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance as there might be an issue with the app working on your device. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app.