The #Huawei #Enjoy9 is a budget Android smartphone model which was first released in December 2018. It has a solid build quality with a 6.26 inch IPS LCD screen having a resolution of 720 x 1520 pixels. It uses a dual rear camera system and a single 8MP selfie camera on the front. Under the hood is a Snapdragon 450 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Enjoy 9 Facebook keeps crashing issue.
If you own a Huawei Enjoy 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Huawei Enjoy 9 Facebook Keeps Crashing Issue
Facebook is currently the biggest social network company in the world today with an estimated 2.3 billion active monthly users. It’s no surprise that the Facebook app which is available at the Google Play Store has become one of the most downloaded apps. This app makes it easier for people to access their accounts on their mobile device. Although this app is quite reliable there are cases when it keeps on crashing. One of the primary reasons why this happens is because of a software glitch and the steps on how to fix this problem are listed below.
Update your phone software
Make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This minimizes the possibility of the problem being caused by an outdated software version. Once your phone has the latest software version installed try to check if the issue still occurs.
Perform a soft reset
The most commonly used data is usually stored by your phone allowing it to perform better. This stored data however can usually become corrupted which can lead to various issues. To fix this you should try refreshing the phone software by doing a soft reset. Although this step is usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually remove any temporary corrupt data that could be causing the problem.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Huawei Enjoy 9 Facebook keeps crashing issue still occurs.
Clear the cache and data of the Facebook app
There’s a possibility that the cached data stored by the Facebook app has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.
- Go to Settings
- Tap on Apps & Notification
- Tap on Apps
- Tap on the Facebook app
- Tap on Storage
- Tap on Clear Cache
- Tap on Clear Data
Check if the Huawei Enjoy 9 Facebook keeps crashing issue still occurs.
Install the latest version of the Facebook app
If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now. Take note that if the app is pre-installed in your phone then you might not be able to completely uninstall it.
To uninstall the Facebook app
- Open the Play Store
- Go to the My Apps & Games section
- Search for the Facebook app and tap on it
- Press on uninstall
- Press ok to confirm
Once the app has been uninstalled search for it again in the Google Play Store then install it.
Wipe the cache partition of the phone
Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the Huawei Enjoy 9 Facebook keeps crashing issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Huawei Enjoy 9 Facebook app keeps crashing issue then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. Try to check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app.