How to Fix Samsung TV Remote Buttons Not Responding

A non-responsive Samsung TV remote can be frustrating, especially when you’re unable to change channels or adjust the volume. This guide provides step-by-step solutions to fix your remote and get it working again.

Method 1. Check and Replace the Batteries

Weak or dead batteries are the most common reason for an unresponsive remote. Follow these steps to check and replace them:

Remove the battery cover from the back of the remote.
Take out the old batteries and inspect them for corrosion.
Insert fresh AA or AAA batteries, ensuring the correct polarity (+ and -).
Reattach the battery cover and test the remote.

Method 2. Reset the Remote

A simple reset can resolve minor glitches in the remote’s functionality.

Remove the batteries from the remote.
Press and hold the Power button for about 10 seconds to drain residual power.
Reinsert the batteries and try using the remote again.

Method 3. Check for Obstructions and Interference

Objects blocking the TV’s IR sensor or interference from other devices may prevent the remote from working.

Ensure there are no objects between the remote and the TV’s IR sensor.
Wipe the IR sensor on the TV with a clean, dry cloth.
Turn off nearby electronic devices like LED lights, soundbars, or routers that may cause interference.

Method 4. Test the Remote’s Infrared Signal

If your remote uses an infrared (IR) signal, checking if it emits a signal can help diagnose the issue.

Open the Camera app on your smartphone.
Point the remote’s IR emitter (top end) at the phone’s camera.
Press any button on the remote while looking at the phone screen.
If you see a flashing light from the IR emitter, the remote is working; otherwise, it may be faulty.

Method 5. Re-Pair a Smart Remote (Bluetooth Remote)

If you have a Samsung Smart Remote, it may need to be re-paired with the TV.

Stand close to the TV and hold the Back and Play/Pause buttons simultaneously for 5 seconds.
Wait for the TV to display a message confirming the remote has been paired.
Test the buttons to see if they respond.

Method 6. Restart the Samsung TV

Restarting the TV can resolve software issues that may be causing the remote to malfunction.

Unplug the TV from the power outlet.
Wait for 30 seconds.
Plug the TV back in and turn it on.
Test the remote to see if the buttons work.

Method 7. Update the TV’s Software

An outdated TV firmware may cause remote control issues, and updating the software can fix them.

Press the Home button on the TV remote (if it works).
Navigate to Settings > Support > Software Update.
Select Update Now and wait for the update to install.
Restart the TV and test the remote.

Method 8. Use the Samsung SmartThings App as a Remote

If the remote is still unresponsive, you can temporarily use the SmartThings app to control the TV.

Download the Samsung SmartThings app from the Google Play Store or Apple App Store.
Open the app and sign in with your Samsung account.
Tap Devices and select your Samsung TV.
Use the on-screen remote controls to operate the TV.

Method 9. Factory Reset the TV

If the remote is unresponsive due to a software glitch, a factory reset may help.

Press the Home button on the remote (if it works).
Go to Settings > General > Reset.
Enter the PIN (default: 0000) and select Reset.
Wait for the TV to restart and set it up again.

Method 10. Get a Replacement Remote

If none of the fixes work, the remote may be faulty, and replacing it is the best option.

Purchase an official Samsung replacement remote from an authorized retailer.
Alternatively, buy a universal remote and follow its setup instructions to pair it with your TV.
Test the new remote to ensure all buttons function properly.