How to Fix Samsung TV Network Connectivity Failures

If your Samsung TV is struggling to connect to your network or is experiencing intermittent connectivity, this guide offers several methods to diagnose and resolve the issue. Follow the step-by-step instructions under each method to restore a stable network connection on your TV.

Method 1. Check Network Connection Settings

Ensure that your TV is correctly connected to your home network by verifying the settings.

Access Network Settings: Press the Home button on your remote and navigate to Settings > General > Network.
Open Network Settings: Select Open Network Settings to view the current connection details.
Verify the Connection: Confirm that your TV is connected to the correct Wi-Fi network or that the Ethernet cable is securely plugged in.
Reconnect if Necessary: If the TV is not connected, select your network from the list, enter the password, and connect.
Test the Connection: Once connected, use the Network Status option to check for a successful connection.

Method 2. Restart Your TV, Router, and Modem

Power cycling all devices can often resolve temporary glitches causing network issues.

Turn Off the TV: Use the remote or the power button to turn off your Samsung TV.
Unplug Power Sources: Disconnect the power cords of your TV, router, and modem from the wall outlet.
Wait for 60 Seconds: Allow at least one minute for the devices to completely power down.
Reconnect Devices: Plug in your modem and router first, wait for them to fully reboot, then plug your TV back in.
Test Network Connectivity: Turn on your TV and check if it reconnects to your network.

Method 3. Update the TV’s Firmware

Updating your TV’s firmware can fix bugs and compatibility issues that may affect network connectivity.

Access the Support Menu: Press the Home button, then navigate to Settings > Support > Software Update.
Check for Updates: Select Update Now to see if there is a new firmware version available.
Install the Update: If an update is available, follow the on-screen instructions to download and install it.
Restart Your TV: Once the update is complete, restart your TV to apply the changes.
Test the Connection: After restarting, check if your TV now connects to the network.

Method 4. Reset the Network Settings on Your TV

Resetting network settings can clear any misconfigurations that might be causing connectivity failures.

Open Network Settings: Go to Settings > General > Network on your TV.
Select Reset Network: Find and select the option to Reset Network Settings.
Confirm the Reset: Follow the prompts to confirm the reset action.
Reconnect to Your Network: Once the reset is complete, reconnect your TV to your Wi-Fi network or Ethernet connection.
Verify Connectivity: Use the network test function to ensure the connection is restored.

Method 5. Check for Wi-Fi Interference and Signal Strength

Ensuring strong Wi-Fi signal and minimal interference can help improve network performance on your TV.

Assess Signal Strength: From the network settings menu, check the Wi-Fi signal strength indicator.
Minimize Interference: Remove or reposition electronic devices and objects that might be obstructing the signal between your router and TV.
Move Closer to the Router: If possible, temporarily relocate the TV closer to the router to determine if distance is an issue.
Test Other Devices: Verify that other devices in your home can connect to the network without issues.
Adjust Router Placement: Consider repositioning your router to a more central location in your home for optimal coverage.

Method 6. Try a Wired Ethernet Connection

Using a wired connection can bypass Wi-Fi issues and provide a more stable network connection.

Connect an Ethernet Cable: Plug an Ethernet cable directly from your router to your TV.
Access Network Settings: On your TV, navigate to Settings > General > Network.
Select Wired Connection: Choose the wired (Ethernet) option from the network connection menu.
Confirm Connection: Allow your TV to automatically detect the wired connection.
Test Network Connectivity: Check the network status to ensure the TV is connected and functioning properly.

Method 7. Modify DNS and IP Settings (Advanced)

Manually configuring DNS or IP settings can resolve issues caused by network conflicts or misconfigurations.

Access Advanced Network Settings: Navigate to Settings > General > Network > Network Status, then select IP Settings.
Switch to Manual Configuration: Change the settings from automatic to manual.
Enter DNS Information: Input a known DNS server address (e.g., 8.8.8.8 for Google DNS) in the DNS field.
Save the Settings: Confirm and save your changes.
Test the Connection: Restart your TV and test the network connection to see if the issue is resolved.

Method 8. Contact Samsung Support or Your Internet Service Provider

If troubleshooting steps do not resolve the issue, professional assistance may be required to identify deeper problems.

Gather Necessary Information: Note your TV model, firmware version, and details about the network connectivity issue.
Visit Samsung Support: Go to the official Samsung support website for additional troubleshooting guides and contact options.
Contact Your ISP: If other devices are also experiencing connectivity issues, reach out to your Internet Service Provider for further assistance.
Arrange Professional Service: Follow the guidance provided by Samsung support or your ISP to schedule a repair or service call if needed.