How to fix Samsung Galaxy S8 Plus gets stuck on Black Screen of Death after Android 8.0 Oreo update (easy steps)

The Black Screen of Death issues is seem to be bugging some of our readers that own the Samsung Galaxy S8 Plus after they installed the new Android 8.0 Oreo update. While firmware updates are supposed to fix problems, there are times when they will cause the device to go nuts instead of addressing issues that were reported by users. Such is the case with some of our readers that’s why we need to address this problem as many reported that they could no longer use their phones because they were stuck on a black and unresponsive screen.

In this post, I will address the black screen of death issue that occurs after a firmware update. I will walk you through in troubleshooting your device to determine why this problem keeps happening and what needs to be done to make your Galaxy S8 Plus respond again. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to fix Galaxy S8 Plus with Black Screen of Death after Oreo Update

The black screen issue may seem like a very serious hardware problem because the phone no longer responds but in reality or most of the time, it’s just a minor issue with the firmware which may have been triggered by the new update. In other words, you don’t need a technician to make your device respond again. As a matter of fact, you only need to do a couple of things to make your phone work perfectly again.

First solution: Force restart your Galaxy S8 Plus

This must be the first thing you should do because when it comes to black screen issues, this is the ultimate solution. In fact, it might be the only thing you need to do to bring your Galaxy S8 Plus back to life. If you’re familiar with the battery pull we often do to phones with removable batteries, this is the equivalent of it.

  • Press and hold the volume down and the power keys together for 10 seconds or more.

Doing this will trigger your phone to reboot normally but in the background, all apps, services and core functions are also reloaded to refresh your phone’s memory and make it respond. So, if the device actually boots up after doing this, that’s the sign that the problem is solved. However, if it still doesn’t respond after this, then try doing the following:

  1. Press and hold the volume down button and don’t let it go.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

After this and the phone is still not responding or still left on a black screen, try the next method.


Second solution: Charge and Force Restart

You need to do this procedure to rule out the possibility that the problem is caused by both a drained battery and system crash. When the battery is already at a very low level and you’re still using the phone, the juice may run out with the phone still being used and this will result to a system crash as the hardware and firmware aren’t properly shut down. So, you’re actually dealing with a couple of issues here instead of one.

I said that your phone will always respond when the Volume Down and Power keys are held together for a certain amount of time but if the battery is drained, there’s no way your phone will actually turn on. So, try doing this:

  1. Plug the charger to a working AC outlet. Use a wired charger for this.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether your Galaxy S8 Plus shows the charging signs or not, leave it connected to its charger for 10 minutes.
  4. Now, press and hold the Volume Down button and don’t release it.
  5. While holding it down, press and hold the Power key.
  6. Keep both keys held down for 10 seconds or more.

If your phone indeed drained its battery and its firmware crashed, then it should be booting up now after you’ve done this procedure. However, if it remained unresponsive and you haven’t noticed any improvements, then it’s time to bring it back to the store or shop so that a technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Photo of author

Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

Posts you might like