How to fix Samsung Galaxy Note 9 with Instagram app that keeps crashing

Instagram always makes sure that its applications are updated regularly and any issues are addressed as soon as they occur. However, problems occurs every now and then and among the most common issues we received so far is related to the Instagram app. Some owners of the new Samsung Galaxy Note 9 reported about the error “Unfortunately, Instagram has stopped” which basically means that the app crashed for some reason.

Crashes that involve third-party applications are a minor problem since most of the time the issue is with the app that crashes. However, there are also times wherein an app crash is just a result of a serious firmware problem and that’s the reason why you have to do some basic troubleshooting procedures to determine what the problem is and how to deal with it. That’s the purpose of this article so if you’re one of the owners of the Note 9 and are currently having a similar issue, continue reading as this article may be able to help you.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

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How to fix Instagram that keeps crashing on Galaxy Note 9?

Issues with third-party apps can be fixed by removing the app but that’s not the point of this post as we like you to be able to continue using the app without any problem. With that said, try to see if one of our solutions below will help you fix the issue…

First solution: Reboot your phone

Before anything else, make sure to reboot your Note 9 because there’s always that possibility that an app crashes due to a minor glitch. A normal reboot may do the trick but I want you to do the Forced Reboot instead as it’s more effective. Press and hold the volume down button and the power key at the same time for 10 seconds or more. This will restart your phone like it normally does but your phone’s memory will be refreshed and all apps and service reloaded. If the problem continues to bug you after this, then move on to the next solution.

Second solution: Clear Instagram’s cache and data

Doing this will reset the app back to its default settings and configuration as well as delete and replace its cache and data. If the problem is only limited to the app, then this procedure is more than enough to fix the problem. Don’t worry, you won’t lose your files, pictures, videos as well as posts…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Instagram.

After this, open the app to know if the problem continues and if it still does, then proceed to the next procedure.

Third solution: Uninstall and reinstall Instagram

We have to address a possible compatibility issue with Instagram but instead of just updating the app, it’s better to uninstall it to remove all its associations with the firmware and other applications and then reinstall it to make sure you have the latest version of the app running on your Note 9. Here’s how to do that…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Instagram.
  4. Tap UNINSTALL > OK.
  5. Open Google Play Store.
  6. Search for Instagram and tap to select it.
  7. Tap Install to download and install it on your phone.

I am confident that the first three solutions will be able to fix this problem but if for some reason it continues to bug you after this, then you have no other choice but to do the next solution.

Fourth solution: Master Reset

For app issues, this is the ultimate solution but we’re always hesitant to suggest it without exhausting other possible solutions first as you may lose some of your important files and data. But if you’ve done everything to no avail, then there’s no other choice but to do this. But before the reset, make sure to make a backup of your important files and data as they will be deleted during the process. Here’s how you reset your Galaxy Note 9 effectively:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. Should you have other issues you want to share with us, feel free to contact us anytime or leave a comment down below.


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