How to fix Samsung Galaxy Note 9 with Gmail that keeps crashing?

App crashes are among the most common problems you may encounter every now and then even if you’re one of the owners of the power Samsung Galaxy Note 9. Based on the reports from our readers, the Gmail app is among the pre-installed apps that may be plagued with problems.

So, in this post, I will provide you the solutions you may use whenever the app starts to crash on its own. Since this problem isn’t really that serious, you don’t need to worry too much as you may be able to fix it on your own without any problems. So, if you’re one of the users with similar issues, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with Gmail app that keeps crashing?

The Gmail app is deeply embedded in any Android device as its mandated by Google to include it as one of the core services. So, the problem could possibly be with the app or with firmware. Now, here’s what you should do when this issue starts to bug you…

Reboot your Note 9

If it’s the first time you encountered the problem, you must try to reboot your phone first because it’s possible that the problem is due to a minor glitch only. A reboot would be enough to address any kind of glitch. If the normal reboot doesn’t fix the problem, then try doing the Forced Reboot: press and hold the volume down and power keys simultaneously for 10 seconds or more. This will restart the device like the normal reboot but the memory will be refreshed and all apps and services will be reloaded.

After this, open Gmail to know if it still crashes or not and if it still does, then move on to the next solution.

Find out if it’s caused by a third-party app

There are cases wherein downloaded apps cause pre-installed ones to crash so it’s always recommended to run your device in safe mode to know if it’s the case with your phone. By doing this, you’re temporarily disabling all third-party apps and services and if Gmail doesn’t crash in this mode, then it means that there’s really a third-party that’s causing the issue. Now, here’s how you run your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open Gmail to know if it crashes. If it does not, then reboot the phone back in normal mode and then look for the app that’s causing the problem and uninstall it. Here’s how to uninstall and app from the Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Clear Gmail Cache and Data

This will reset the app back to its default settings and configuration as well as delete it’s temporary files such the cache and data files. If it’s just a issue with the app, then this procedure is more than enough to fix it. You may lose your emails or messages but don’t worry, you can still access them through webmail. Now, here’s how to reset Gmail:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Gmail.

If the problem remains after this, then the next procedure might help.

Reset All Settings

After resetting Gmail and the problem remained, then it’s time to reset the settings of your device but it’s not a factory reset. It will revert the phone back to default settings but none of your files and personal data will be deleted. Your apps won’t be uninstalled and your pictures as well as messages will remain as only the settings will be changed.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  4. If you have set up a PIN, enter it.
  6. The device will restart to perform the reset of settings.

Wipe Cache Partition

Corrupt or obsolete system cache will also cause some apps to crash every now and then. It’s possible that this is what’s happening with your Note 9 especially if the problem started after an update. So, to rule this possibility out, you need to run your device in recovery mode and then wipe the cache partition. Don’t worry, none of your files will be deleted and everything else will remain intact. The system cache, however, will be deleted and replaced.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the problem continues after this, then it’s time for the ultimate solution.

Backup your personal files and reset your Note 9

A master reset will be necessary now as everything else failed to fix the problem. If you reached this point, it means that the problem is with the firmware but it’s not really that serious and you can just fix it by doing the master reset. So, backup your files and data and then perform the Master Reset.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that you can make Gmail run smoothly on your Note 9 through this post. If there are other issues you want to share with us, feel free to contact us anytime or leave a comment below.


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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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