It seems that many Samsung Galaxy Note 9 owners have recently been complaining about not being able to send text messages or SMS. Such issue isn’t actually new as there were those who reported the same problem shortly after having bought the device although we can’t be sure if the problem is temporary or something that Samsung has to address.
We’ve already published articles about this problem and it’s not just the Note 9 that encountered it but also other flagship phones like the Galaxy S9, S8 and even the new LG G7 ThinQ. The thing is problems like this may occur from time to time but it does not necessarily mean it’s serious. You may need to do a couple of procedures to address it but that’s it! You may be able to send text messages after that. So, if you’re one of the owners that has this problem, continue reading as this post may help you.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
What to do with Galaxy Note 9 that can’t send a text message
Most of the time this problem is due to a minor glitch provided it’s not an with your account or the network. There are some practical troubleshooting procedures you can do to fix this problem and they are as follows:
- Perform the forced reboot
- Check if you can still make a call
- Verify the number you’re sending message to is correct
- Check the Message Center Number
- Call service provider for account- and network-related concerns
Now that I’ve briefly enumerated the things you need to do, I will explain them one by one for you to understand why you need to do it.
Performing the Forced Reboot procedure should be the first thing you need to do because, as what I’ve said earlier, the problem could be just because of minor glitch. Glitches can always be fixed by a simple reboot but it’s better to do the forced reboot as it’s more effective. To do it, press and hold the volume down and power keys at the same time for 10 seconds or more. This will restart your phone like the normal procedure but its memory will be refreshed and all its apps and services reloaded. After this, try sending a text message to your number and if it still won’t go through, then try the next method.
Try making a call to know right off the bat if the problem is with the network or your account. If it is, then you couldn’t also make a call to any number. In this procedure you would also need to check if your phone is getting a good reception by looking at the signal indicator. If the phone gets full bars of signal, make sure there’s no airplane icon beside it as the flight mode disables all wireless communications.
Assuming you can make a call but not send a text message, then move on to the next procedure. But if you can neither do both, then it’s more likely a problem with your account or the network. When it comes to this kind of problem, your service provider can always give you a clear answer as to what the issue really is.
Make sure the phone number you’re sending a text message to is correct. If the number lacks even just one digit, the message will automatically fail each time you send it. If you’re already been texting with the recipient, try starting a new thread instead of replying to an old message. Or, you may also just try to call the number and see if it goes through. If you can call the number then you should be able to send a text.
Check the Message Center Number because that’s very important when it comes to texting especially if you can make a call to the number and not send text messages. The Center Number varies from provider to provider so you might want to search online what the correct number for your phone is. If you can’t find any information as to the Center Number of your device, then it’s better to call your provider about it.
Call tech support and ask for help. As I said, your service provider should have all the answers you need if you’re having a problem like this especially if you’re on a postpaid plan. While on the phone with the rep, ask for the correct Message Center Number for your phone and then inquire about the status of your account as well as the status of the network in your area. Of course, you will have to tell him/her what the problem with your phone is.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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