The #Samsung #Galaxy #Note9 is a premium Android device released last year that’s popular among consumers to due the numerous features that it offers. This is the latest model in the Note series of devices and is the most powerful so far. It uses a 6.4 inch Super AMOLED display that works with touch input as well as with a stylus. Under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 no voice on Google Maps navigation when connected to Bluetooth issue.
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How To Fix Samsung Galaxy Note 9 No Voice On Google Maps Navigation When Connected To Bluetooth
Problem: I have a Samsung Note 9 that’s paired with Android Auto. There’s no voice coming through the car or phone speakers with Google Maps navigation. I’ve tried many connections: Media Audio is turned off on my phone’s Bluetooth. In Google Maps settings: Play Voice over Bluetooth is turned on with Sound and Voice at the loudest option. The Play Test Sound voice is very audible. I reinstalled Google map and Android Auto, cleared the cache and even rebooted my phone. Phone calls comes through very well, but no voice on the turn-by-turn Nav. With Waze navigation, no voice through the car’s speakers -only through the phone. My phone has the latest system update. It’s running .Any suggestions will be most appreciated.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
What you will need to do first in this case is to make sure that you have setup the connection of the phone to the car for Google Maps navigation use.
- Turn on Bluetooth on your phone.
- Pair your phone or tablet to your car.
- Set the source for your car’s audio system to Bluetooth.
- Open the Google Maps app Menu Settings Navigation settings.
- Next to “Play voice over Bluetooth,” turn the switch on.
You should make sure to get the latest voice direction on your phone.
- Make sure you’re connected to the Internet. Voice directions will download faster if you have a strong Internet connection.
- Use the Google Maps app as you normally would. Voice directions will be downloaded while you have the Maps app open.
- When the voice directions are done downloading, you’ll hear directions instead of chimes when navigating to a place.
In case the issue persists then perform the additional troubleshooting steps listed below.
Do a soft reset
A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.
- Press and hold the volume down button and don’t release it.
- Now press and hold the Power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
Once the phone boots up check if the issue still occurs.
Check if the issue occurs in Safe Mode
There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Do not install any apps in your phone once the reset has completed. Try to check first if the issue still occurs.
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