Galaxy Note 5 only charges if it’s powered off, other issues

Note 5

We’ve already shown you a lot of issues that can occur on the #GalaxyNote5 over the past few months but we are yet to exhaust all of them. In this post today are four other problems that can potentially wreck havoc on your otherwise excellent gadget.

  1. New Galaxy Note 5 overheating and showing a crack on screen
  2. Galaxy Note 5 showing multiple errors and screen remains black
  3. Galaxy Note 5 only charges if it’s powered off
  4. Galaxy Note 5 cannot log in to ShowingTime app after a factory reset

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: New Galaxy Note 5 overheating and showing a crack on screen

The Samsung Galaxy Note 5 was overheating on the third day (8th May) of purchased date on 5th May 2016. After that, due to totally not accessible and overheating issues, the phone settled down after drain-out of the battery power. after about two hours, i was able to charge the phone and the screen was working fine. after that, on the 14th May 2016, it happened the same again (during battery power at 95%) and got the worst part. the phone was overheated and unable to restart. After I left the phone for more than an hour, I found a crack line on the screen which was newly found. initially this crack was not there even the initial stage of overheating. the led indicator was soft blinking from cyan to blue (really rare to see the soft blinking). till then, even after drain out from battery power, the phone failed to restart. on zero battery power, upon put into charger, red indicator led is lit up. when switched on, the blue led will lit up.

pls advise the solution. this is the brand new phone and quite disappointing that failed within a week.

thanks. — Karthigesu

Solution: Hi Karthigesu. If you’re positive that a crack has developed on the screen, that appears to suggest that either the phone was previously dropped, or that you have a defective product in the first place. Either case, the best solution is not within your power do. Go to a Samsung shop, your wireless carrier, or the retailer so they can physically check the phone and recommend either repair or replacement.

Although overheating can sometimes be caused by bad firmware or app, the fact that it’s coupled with a hardware defect is a strong indicator of a possible hardware problem. A malfunctioning component inside may be to blame.

We’ve not heard of too much heat inside a smartphone resulting to a cracked screen so we can roll out overheating  as the cause of screen problem. Since we don’t know the full history of your device, we can only assume that the phone may had been mishandled which resulted to a crack screen.

Problem #2: Galaxy Note 5 showing multiple errors and screen remains black

Hi. My phone was working fine, and then one day, while in my pocket, it restarted itself. There was no update applied. After the first screen that says Samsung Note, it shows the screen where ‘Samsung’ appears with a little fireworks. It stays on this screen for about 5 minutes. After the boot-up is complete, the screen remains black. Then I get some messages like:

– Android System isn’t responding. Do you want to close it?

– Unfortunately, Settings has stopped

– Unfortunately, the process android.process.media has stopped

– Unfortunately, S Planner stopped

– Unfortunately, Contacts.Storage has stopped 

– Some error about Logs as well

– Google Play services also do not load

Then, only notification bar on the top remains active. The normal UI doesn’t load at all. The phone still connects to Wi-fi and starts showing new email alerts. The lock screen doesn’t show either. 

I try to go to Settings or open Email or Messages from notification pull down, the black screen still prevails, and these apps do not load.  From S Finder in the notification pull down, I can search for files, and can browse the file system.  I can also open Gallery from there by clicking on any image file, and listen to audio files. But that’s it.

The alarm rings at my pre-set times, but the touch gesture doesn’t work to Snooze or Dismiss it.

The time of my phone is set to about 2.5 hours ahead, despite the fact that I didn’t change the time. Nor I can, as Settings doesn’t load.

When I connect the phone to PC via USB cable (with micro-USB end), I can see the phone and its SD card in My Computer, but there are no files or folders visible when I click on them.

I’ve started the phone in Safe Mode as well, but it’s the same: Black screen, no apps, no icons, and just the notification bar on the top of the screen.

I installed Samsung Kies and SideSync, but SideSync says that my phone is locked and that I need to unlock it.  But there is no lock screen, and the phone is active. 

I could have done Factory Reset but I have to recover my important files from the phone’s internal memory. I could have done so when I see the file explorer from S Finder, but the phone doesn’t load SD card, so I cannot transfer files.

I took the phone to Samsung center in but they said that they cannot do anything for this phone, and asked me to go see some other computer expert in the market.

I can send you pictures of my phone, showing how it is behaving.  Let me know how. 

Please help. — Imran

Solution: Hi Imran. There’s only so much that a user can do on his or her end to fix smartphone issues. And you’ve already tried most of the potential solutions. The errors and symptoms you’re getting appear to show that the firmware is bugged. Because we’re talking about Android operating system here, the only effective way to resolve the problem is by doing a factory reset. We know it’s a hassle, and, in your case, even means losing important data but it’s the only way to go. There are no tricks available to go examine Android operating system and repair it.

Android OS can get corrupted if its core system files have been modified and has now become incompatible or outdated. Some apps or third party services may not work properly or have ceased to function at this time, resulting to erratic behavior of the OS. Knowing which is which is almost impossible that why factory reset is always the last resort in order to reset all critical systems back to their known, working state. If you don’t want to do that, then it’s up to you.

Problem #3: Galaxy Note 5 only charges if it’s powered off

Hello. I went abroad recently and have been having some troubles with my phone. The biggest issue is that my phone won’t charge unless it is turned off first. After it is plugged in it can be turned back on and still charge but neither the battery with the lightning bolt nor the red light to indicate charging don’t show up.

Also, when it is off and charging, the grey battery with the lightning bolt will show on the screen for a few seconds, disappear, and then come back up again. Sometimes when it completely dies and I plug it in and turn it back on after only a few minutes it has almost half battery again. Is this an issue with just the battery that could have been caused while abroad? I did use an adapter and it didn’t start until almost a week over there.

Also, not as big of a deal, but when I switched the phone’s time back to New York’s time, some of the apps don’t show proper time stamps and they are different from each other. For example, my weather app is 3 hours ahead of the actual time and my Snapchat is 3 hours behind. Is there a way to fix this?

Thank you! — Megan

Solution: Hi Megan. If your phone was charging fine at home before you left for abroad, then the most probable reason is one of the multiple different things you’ve tried when charging. Start by making sure that you are using the stock (original Samsung USB cable and charger) accessories when charging. Sometimes, third party USB cables or chargers are not exactly compatible with Samsung’s system.

Also, be sure to plug in the charger to properly working wall outlet when charging. If you are not sure if an outlet is working, try other outlets in your location.

Wipe the cache partition

If this won’t change anything, consider doing the usual software troubleshooting solutions to see if it’s a software- or app-related problem. Start by wiping the cache partition. This troubleshooting solution will force the phone to refresh the system cache. Here’s how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Restart your Galaxy Note 5 in safe mode

To see if the problem is due to a bad third party app, we suggest that you boot your phone in safe mode. The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running.

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Calibrate the battery

Sometimes, a simple battery calibration can fix charging issues so it’s good to try it out in this case as well. To do it, you simply need to charge the battery to 100%, then use the phone to do resource demanding tasks like playing games with screen brightness at maximum. Doing so will drain the battery faster. Continue using the phone until the battery reaches 0%. After that, charge the battery again to 100%, then drain it once more to 0%.

Do a factory reset

Finally, if nothing appears to change and the problem/s continue, do a factory reset by following the steps below. Keep in mind that doing this step will erase everything from the phone’s storage device. Be sure to create a backup of your data first before you proceed.

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

For the minor issue regarding apps not showing correct timestamps, make sure first that the phone’s system time is accurate. Apps are programmed to follow the system time by default and unless you manually changed the time on each one, it’s really illogical why they won’t. if your phone shows the correct time and timezone, head over to the settings section of each app and change the time manually to the correct one.

Problem #4: Galaxy Note 5 cannot log in to ShowingTime app after a factory reset

Realist before the wipe would work intermittently so I am not surprised, upon login attempt, I get a “invalid credential supplied” message and it will not allow me to login. This sometimes worked, and sometimes did not before the factory reset yesterday.

Showingtime worked perfectly until the factory reset. Now upon login, it says “incorrect user name or password.” I had spent about 45 min with support and they said that it’s definitely a phone issue as I can log in on my iPad and PC. Just not the app. So, my question is, why now since a factory reset on my phone, can I not be recognized on the app?

I have uninstalled and reinstalled as well. No luck. I use this app daily and really need it to log me in so any insight you can provide would be great! BTW, I selected ATT as my provider but it’s ATT StraightTalk just so you know. Thanks!! — Luke

Solution: Hi Luke.  We’ve checked the reviews (and there are not a lot of them) for this app in Google Play Store (assuming that this is the app you’re referring to) and we noticed that one user appears to be having a log in issue similar to yours. Because this is a third party app, there’s really nothing that we can do to help you fix the issue. It seems that the app needs to do some background validation or authentication that only its developers know  how to handle. We’re pretty sure this is NOT a phone issue. Kindly work with the app’s developer team to get a resolution.

 


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