How To Fix Samsung Galaxy Note 9 Cannot Send Text Message

The #Samsung #Galaxy #Note9 is a premium Android smartphone that’s best known as the latest member in the Note series of devices. This phone has a solid build quality made of an Aluminum frame and Corning Gorilla Glass 5 on both the front and back. The 6.4 inch Super AMOLED display  works well with touch input as well as with a stylus. Under the hood is the powerful Snapdragon 845 processor combined with 8GB of RAM which allows the phone to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 cannot send text message issue.

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How To Fix Samsung Galaxy Note 9 Cannot Send Text Message

Problem: I cannot send text messages on my Samsung Galaxy Note 9. I have tried everything that you’ve previously published (emptying message cache, alternate messengers (Textra), removing/reinserting SIM card, hard power off of phone, checking message center number, verified APN, etc) to no avail. I can receive messages and make/receive phone calls with no issue. This is happening with group and individual messages from both Androids and iPhones; multiple carriers. Began 24 hours ago. I’ve contact AT&T and they also cannot figure out what is wrong. Any help would be greatly appreciated!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Check the network signal

The first thing that you will need to do in this case is to make sure that your phone has a strong network signal. If you are getting few signal bars then there’s a possibility that you won’t be able to send or receive a text message. To check if this is a signal related problem try to go to a different location where the signal strength is strong then check if the issue still occurs.

Verify if the issue is caused by your SIM card

The next step is to check if the problem is caused by a faulty SIM card. You can insert your SIM card in another device then check if you are able to send a text message. You can also insert a different SIM card in your phone then check if you can send a text message with it.

Make sure the message center number is correct

The message center number is responsible for handling all SMS operations within the network. When you send out a text message it will first go to the message center number first. The center will then send the text message to its destination.

  • Go to the Apps screen.
  • Tap Messaging
  • Tap the 3-dot More key.
  • Tap Settings.
  • Tap More settings.
  • Tap Text messages.
  • Locate Message center.
  • Check your network operator’s website for their message center number to compare. If the number on your phone is different then enter your network operator’s message center number and then tap SET.

Clear the cache and data of the text messaging app

There are instances when corrupt data stored by the app can cause this particular problem. If this is the case then you should try to clear the cache and data of the text messaging app.

  • Switch to the Apps screen.
  • Tap Settings
  • Tap Apps.
  • Select All apps.
  • Scroll down to locate Messages and tap on it.
  • Tap Storage.
  • Tap Clear Data.
  • Restart your device.

Check if the issue occurs in Safe Mode

Sometimes an app you downloaded can cause this particular problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case you don’t experience the problem in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Corrupted cached data can also cause this particular problem. To eliminate this possibility you will need to wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the phone.

Perform a factory reset using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the phone.

In case the issue still persists then you will need to contact your network provider regarding this matter.