The Google Play Store error 497 that seems to be bugging some owners of the Samsung Galaxy Note 8 only occurs when you’re downloading an application. Most of the time, it pops up in the middle of the download process and when it happens, you would be required to re-download the app only to get the same error over and over. It’s kind of annoying to have this problem that’s why it’s best that you address it immediately.
In this post, I will walk you through in troubleshooting your Samsung Galaxy Note 8 that keeps showing the error 497 when you download an application. We will consider every possibility and rule them out one by one until we can determine the reason why it happens or occurs and what needs to be done to get rid of it. If you’re one of the owners of this phone, continue reading as this article may be able to help you.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Troubleshooting Galaxy Note 8 that keeps showing the Play Store error 497
There are four solutions that I would want you to do in this guide and I’m confident that one of them will be able to fix the problem. Based on experience, this is just a minor problem that you could fix on your own especially if the problem occurred without apparent reason or cause. Here are the things you need to do:
- Perform Soft reset.
- Delete Play Store Cache and Data.
- Reset Network Settings.
- Create a backup and reset your Galaxy Note 8.
Let me briefly explain why you need to do these procedures.
First Solution: Perform Forced Reboot to fix error 497
In this procedure, we will try to refresh your phone’s memory as well as reload all its apps and core services. The forced reboot is a simulated battery removal procedure and it’s very effective in fixing problems that were caused by minor firmware issues or glitches. The error 497 could have resulted from one of these things and that’s the reason you begin your troubleshooting by doing this very simple yet effective solution. Here’s how it’s done:
- Press and hold the Volume Down and Power keys simultaneously for 10 seconds or more and wait until the device reboots.
After the forced reboot, open the Play Store and download any app to see if the error 497 still shows up. If it still does, then move on to the next procedure.
Second Solution: Delete Play Store Cache and Data
Another possibility that we need to look into is that the problem could have also been caused by corrupt cache and data. This isn’t a device- or app-specific problem but an issue with the Play Store itself. So, to rule out this possibility, you have to clear the cache and data of the Play Store so that they will be replaced with new files. Here’s how it’s done:
- Open your device’s Settings app.
- Tap Apps & notifications and then See all apps.
- Scroll down and tap Google Play Store.
- Tap Storage and then Clear Cache.
- Next, tap Clear data.
- Re-open the Play Store & try your download again.
After resetting the Google Play Store, open the app and try to download any app. If the error 497 still shows up, then move on to the next procedure as it could be due to interrupted connection.
Third Solution: Reset Network Settings to fix error 497
Since, the previous method failed to resolve the issue the next thing that you should do is to reset your network settings. Downloading and installing an app needs to have a stable internet connection and when the connection gets interrupted during the download process, this problem could occur. So, to rule out this possibility, you have to reset the network settings of your phone to make sure it has a stable internet. This is how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
After doing the procedure, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
Let your phone reconnect to the network and once it gets a stable internet connection, try downloading an application and see if the error 497 still shows up. If it still does pop up, then you have to reset your phone.
Fourth Solution: Backup your files and reset your Galaxy Note 8
A reset is your last resort but I’m confident that this will resolve the problem. We are only hesitant to suggest this procedure without exhausting all possibilities first because you may lose some of your important files and data. But now that everything failed to fix the problem, you have no other choice. Doing this will delete all files and data saved in the internal storage so make sure to create a backup of your important files. After the backup, remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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