How to fix Samsung Galaxy A6s with Black Screen of Death issue

The Black Screen of Death issue has become more popular these days not because it’s a serious problem but because there’s always a tendency that a phone’s firmware may crash from time to time. This issue happens to flagship and new devices including the Samsung Galaxy A6s.

In this post, I will walk you through in troubleshooting your phone that’s bugged by this kind of problem. I will share with you a couple of solutions that would surely work as long as this issue occurred not because of physical and/or liquid damage. So, continue reading as this article may be able to help you one way or another.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to fix Black Screen of Death issue on Galaxy A6s

Before anything else, if your phone stopped responding after a drop or contact with water, then there’s no use troubleshooting it because physical and liquid damages should be handled by a technician unless of course, you have the know-how in fixing such kind of issues. But assuming that this occurred without apparent reason, here’s what you need to do…

Solution 1: Force restart your Galaxy A6s

This is the first thing you should do because it’s very effective in fixing firmware crashes or minor glitches in the firmware or even those that are caused by applications. Your phone is hard-wired to respond to the forced restart procedure. It’s like removing the battery when your phone hangs or freezes but since the Galaxy A6s doesn’t have a removable battery, this is all you can do about such problem.

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

If your phone reboots after doing this, then that should be the end of the problem and you can continue using your phone normally. However, there’s no guarantee that the issue won’t occur again in the future but at least, you already know what to do when it happens again.

However, if your device doesn’t respond to it, then you should try this…

  1. Press and hold the volume down button and don’t release it yet.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

This is actually the same as the first procedure only that this time, we press and hold the keys separately to make sure the combination is done correctly. The power key must be pressed and held after the volume down because doing it otherwise won’t give you the same result. But if your device is still not responding after that, then you must try the next solution.

Solution 2: Perform Forced Restart while connected to charger

As long as the problem isn’t due to physical or liquid damage, a forced restart is all you need to get it sorted out. However, if the battery got drained completely, your phone may still not respond even if you did the procedure correctly. Therefore, you need to connect it to the charger. I understand that your device may also not charge if the problem is due to a firmware crash but charging process is a joint effort of the firmware and hardware. Even if the charging signs aren’t displayed on the screen, there would still be current flowing through circuits of your phone and that would be enough. With all that being said, here’s what you must do…

  1. Plug the OEM charger to a working wall outlet.
  2. Use the original USB or data cable to connect your phone to its charger.
  3. Regardless whether the phone shows the charging signs or not, leave it connected to the charger for 10 minutes or so.
  4. Now, while the device is still connected to the charger, press and hold the volume down button and don’t release it yet.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

Had the problem been caused by a drained battery that resulted to a firmware crash, your phone should already be booting up by now. But if it remains unresponsive after all these, then it’s time you brought it back to the store or shop as it’s possible that the problem is due to a hardware issue.


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