The #Samsung #Galaxy #A6 is a premium mid range Android device release earlier this year which uses a large 5.6 inch Super AMOLED display. This model is best suited for consumers who don’t want to spend a lot on a mobile device but want a flagship quality experience. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the device to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 video playback gets interrupted issue.
If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy A6 Video Playback Gets Interrupted
Problem: During video play, the video will act like I am pressing either the home or back buttons. This also occurs and interrupts in applications that use video recording. The video does not fully pause, stop, or “go back” but there is a slight “glitch” where it is noticeable. For example, I could be watching a video clip in Facebook, and the main thumbnail presenting the video will quickly appear. It does not last long but 1/4 of second. in another application that takes videos, the recording “has been interrupted” and you need to re-record. If I am recording an audio file, something occurs where the recording fails and you need to start over again. It seems to want to do this “glitch” every 60 seconds. It almost seems like its a cycle. Every 60 seconds it does this… regardless of what I am doing. I have wiped the cache, raw files, Software updated, restarted multiple times, and everything but a master reset. What do you think?
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then you should download and install it first.
Since this is most likely caused by a software glitch we will be doing the software related troubleshooting steps that are recommended for this particular issue.
Perform a soft reset
The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone has fully started check if the video playback issue has been resolved.
Check if the problem occurs in Safe Mode
The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which causes issues on the device To check if an app is causing this problem start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If the issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
Your phone will store cached data of apps in a dedicated partition of its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition’.
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Perform a factory reset
The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Make sure that the phone is off.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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