The #Samsung #Galaxy #A6 is one of the newest A series devices released this year that uses a 5.6 inch Super AMOLED Infinity Display. This is an expansive screen with a vivid resolution making the phone great to use for viewing various multimedia content. It is capable of handling even the most demanding apps thanks in part to its Exynos 7870 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 does not charge issue.
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How To Fix Samsung Galaxy A6 Does Not Charge
Problem: Hi, I have some charging issues with my Samsung Galaxy A6 (2018). The phone was bought in August 2018 and it won’t charge anymore. I have tried all steps – except for the full factory reset (the problem also occurs when the phone is turned off).I haven’t done any wrong movement when plugging in/out or the phone hasn’t fallen on the ground, so I don’t see any reason why the hardware should be broken. As the phone is still 1 year old, it would be very disappointing if I would have to buy a new device. Do you see any other possibilities? Thank you in advance.
Solution: Before proceeding with troubleshooting this problem it’s best to make sure that the phone is running on the latest software version. If a new update is available then I suggest that you download and install it first.
Perform a soft reset
The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone has fully started check if you are able to charge the device.
Clean the charging port of the phone
In case the phone does not charge it’s time to clean the charging port making sure that it does not have any dust or debris stuck in it. Use a can of compressed air to clean the charging port of the phone. Make sure that any particles present in the port are removed.
Charge the phone using a different charging cord and wall charger
Once the port is clean try to check if you are able to charge the phone with a different charging cord and wall charger. Make sure that this has been tested to work on another device. You can also check if the phone can charge from a computer USB port. This way you can determine if the problem is caused by a non-functioning pin in the charging port.
Check if the problem occurs in Safe Mode
The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which causes issues on the device To check if an app is causing this problem start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If you are able to charge the phone in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that the data stored in the phone will be deleted in this process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Do not install any apps in your phone yet after the reset instead check if it can charge.
If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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