The #Samsung #Galaxy #A6 is the latest addition to the A series of devices which was released early this year. This phone uses an Aluminum body and sports a 5.6 inch Super AMOLED display. Under the hood is an Exynos 7870 processor combined with 4GB of RAM allowing the phone to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 cannot send text message to premium numbers issue.
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How To Fix Samsung Galaxy A6 Cannot Send Text Message To Premium Numbers
Problem: I can’t text to six digit numbers. My own provider cannot seem to help after five or more inquiries since October. The kicker is their customer service number is six digits……611611……I can send and receive texts from any “regular” number with no issues. I was even able to text to a radio contest for about 2 weeks back when I first got my phone but have been unable since then. I’m totally stunned that they can’t seem to give me any plausible reason for my dilemma. Can you help me. Thanks kindly!
Solution: Before beginning with the troubleshooting steps it’s best to make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it.
If your phone has previously been able to send text messages to premium numbers but can’t right now then this is most likely just a setting related problem. Just follow the steps listed below to fix this issue.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, Go to Settings – Apps.
- Make sure that All apps is selected (upper-left).
- Tap the Menu icon
- Tap Special access.
- Tap Use Premium text message services.
- Tap the app then select the Always Allow option.
In case the above steps doesn’t work then you should proceed with the troubleshooting steps listed below.
Clear the cache and data of the text messaging app
There’s a possibility that this problem could be caused by corrupted cached data within the app. To eliminate this possibility you should clear the cache and data of the text messaging app.
- Go to the Settings menu on your phone.
- Tap on the ‘Apps’ menu to open the list of applications.
- Now, locate the application that you want to clear its cache memory
- Tap on Clear Cache
- Go back to Settings.
- Tap on the Device Maintenance.
- Open the Storage menu.
- Tap on ‘Clean Now’ button to remove all clutter data gathered on your phone:
Once this is done check if the issue still occurs.
Check if the problem occurs in Safe Mode
The next thing to do is to check if the problem is caused by a downloaded app. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If you are able to send a text message to a premium number in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Make sure that the phone is off.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Once the reset is complete send a text message to a premium number. If you get a pop up screen with an option to always allow make sure to tap on this.